Why This Job is Featured on The SaaS Jobs
This Lead Learning Experience Designer role stands out in SaaS because it sits at the intersection of product adoption and enterprise enablement for a generative AI platform. In enterprise SaaS, customer and partner education is increasingly part of the product itself, shaping how quickly organizations can move from evaluation to durable usage. The remit spans multiple delivery modes, signaling a mature go to market motion where scalable learning assets support both direct customers and partner ecosystems.
From a career perspective, the work builds durable SaaS leverage: translating evolving product capabilities into structured pathways, creating feedback loops that measure learning impact, and collaborating across functions that typically include Customer Success, Product, and Partner teams. Experience designing for weekly product change is especially transferable in AI oriented SaaS, where enablement must keep pace with releases and governance expectations. The role also reinforces a portfolio of skills around instructional design, UX informed content, and content operations.
It is best suited to a senior practitioner who enjoys building from a blank canvas, iterating with real usage signals, and balancing craft with systems thinking. The strongest fit is someone drawn to enterprise audiences, comfortable influencing stakeholders, and motivated by turning complex AI concepts into clear, usable learning experiences across self serve and live formats.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
🚀 About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
📐 About the role
Are you ready to be at the forefront of the generative AI revolution and shape how enterprises learn to harness its power? Do you thrive in a fast-paced, innovative environment where your creativity and design expertise can transform the future of AI education? If you're a leader in crafting world-class, visually stunning learning experiences and you're passionate about pioneering the next generation of AI enablement, we want to hear from you!
At WRITER, we're on a mission to empower our customers and partners to become leaders in enterprise generative AI through cutting-edge, interactive learning experiences that blend the best of live and on-demand formats. We're looking for a visionary lead learning experience designer who can bring their innovative ideas, modern-design sensibilities, and polished execution to the table, helping us define what world-class AI education looks like.
This is a hybrid role based in our San Francisco or New York City office hubs and will report to our senior director of customer & partner education
🦸🏻♀️ What you'll do
Craft engaging learning pathways: develop comprehensive on-demand learning pathways that equip our customers to lead in the transformative world of enterprise generative AI.
Design dynamic, visually compelling experiences: create a diverse range of cutting-edge learning experiences—from motion graphics and interactive video to animated explainers and immersive on-demand skills courses—tailored for self-service, live, and virtual instructor-led training.
Collaborate across teams: work closely with cross-functional teams to enhance and expand our existing educational offerings, ensuring they meet the unique needs of our AI-focused customers and partners who are driving enterprise transformation.
Identify and address gaps: continuously assess our learning materials to identify areas for improvement and develop innovative, visually engaging solutions that keep pace with the rapidly evolving AI landscape.
Empathize and advocate: understand the challenges our customers and partners face as they navigate the generative AI revolution and champion new, exciting opportunities to accelerate their growth through education.
Leverage research-informed strategies: apply the latest research-informed learning design principles and UX best practices to create learning experiences that are not only engaging, but also effective, data-driven, and specifically designed for skill transfer.
Foster a culture of assessment: build a robust feedback and assessment system to inform and refine our learning programs, ensuring they deliver measurable impact in AI adoption and mastery.
⭐️ What you need
Expertise in research-informed learning design: you're a seasoned designer with a proven track record of creating creative, visually polished, and meaningful learning experiences grounded in research-informed learning principles, backwards design and modern UX—and you're excited about applying these skills to the frontier of enterprise AI.
Experience in customer education: you have 8+ years experience developing on-demand, VILT and ILT learning experiences (scripts and self-serve interactive resources as well as on-demand solutions with a combination of media, including text, graphics, animation, audio, and video).
Generative AI passion and proficiency: you're not just comfortable with generative AI—you're energized by it. You're eager to not only drive learning outcomes that help enterprises unlock the full potential of AI, and you have a keen interest in building with and staying at the cutting edge of A tooling for learning development..
Relationship builder: you're confident and adept at building strong relationships with stakeholders and program managers, rallying teams around the vision of world-class AI education.
Tool proficiency: you have advanced experience with design, graphics, video and authoring tools, particularly Adobe Creative Cloud, FIgma and Parta.io (course development).
Iterative mindset: you're comfortable with experimentation, iteration, and a fast-paced environment, always striving for continuous improvement as the AI landscape evolves.
Agility in ambiguity: you thrive designing for a fast-moving AI product where features evolve weekly, not quarterly. You're energized by pivoting quickly between modalities (on-demand, live, quick-reference), and iterating based on real-time feedback rather than following rigid, prescriptive learning roadmaps.
Builder mindset over templates: you excel at rapid prototyping (often from a blank canvas) over extensive upfront planning.
Self-awareness and growth: you prioritize self-awareness, feedback, and personal growth, and you enjoy leading the way in process and project organization as we pioneer new approaches to AI education.
🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
