About the Role
We’re looking for a Senior Product Designer to join Truework and help shape the end-to-end experiences that power income verification for mortgages and other lending use cases. You’ll partner closely with Product, Engineering, and cross-functional stakeholders to design intuitive workflows for complex, high-trust domains—balancing borrower ease, lender clarity, and operational realities.
This is a hands-on product design role with high ownership: you’ll drive discovery through execution, bring strong craft, and help the team make great decisions through clear thinking and excellent communication.
What you’ll do
- Own design for key Truework product areas across borrower, lender, and internal operational experiences (as applicable), from discovery through launch and iteration.
- Partner with Product and Engineering to define problems, shape roadmaps, and deliver high-quality solutions that align user needs with business outcomes.
- Simplify complex workflows (verification requests, document collection, consent/authorization, status visibility, exception handling) into clear, user-friendly experiences.
- Use AI-assisted design and development tools to rapidly prototype, validate, and—when appropriate—implement lightweight UI changes in code to improve iteration speed and overall product quality.
- Design for trust and clarity in a sensitive financial domain—prioritizing transparency, error prevention, accessibility, and confidence-building UI patterns.
- Translate insights into outcomes by combining qualitative research, stakeholder input, and product data to propose, test, and refine solutions.
- Create thoughtful interaction and visual design across responsive web and/or platform surfaces, producing clear specs and assets for engineering.
- Facilitate alignment with workshops, design reviews, and strong storytelling—helping teams move from ambiguity to decisions.
- Collaborate cross-functionally with partners such as Customer Success, Sales, Compliance/Legal, Data, and Operations to ensure designs work in the real world.
- Contribute to design systems and standards to improve consistency, speed, and quality across Truework.
What you bring
- You have 5–8+ years of product design experience (or equivalent), with a strong track record of shipping high-quality work.
- Your portfolio demonstrates end-to-end thinking: problem framing, exploration, rationale, collaboration, iteration, and measurable impact.
- You’re comfortable working in complex domains where edge cases matter, and you can distill that complexity into simple, usable flows.
- You have strong product instincts—you know how to balance user needs, business goals, technical constraints, and timeline realities.
- You’re experienced in collaborative, cross-functional environments, influencing decisions through clarity rather than authority.
- You can independently plan and execute lightweight research (interviews, usability testing, concept validation) and partner effectively with researchers when available.
- You sweat the details: interaction patterns, content clarity, information hierarchy, and accessibility best practices.
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
Nice to have
- Experience in fintech, lending, mortgage, identity, compliance-heavy, or other high-trust regulated spaces.
- Experience designing B2B / B2B2C products, especially workflows used by operations teams or external partners.
- Familiarity with design systems, documentation, and scalable component thinking.
- Experience designing for secure data, consent, and privacy-forward user experiences.
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
