Why This Job is Featured on The SaaS Jobs
This Background Investigations Specialist role stands out in SaaS because it sits at the intersection of product trust, regulated data workflows, and enterprise customer expectations. In a screening and compliance platform like Checkr, quality assurance is not a back-office function; it directly shapes the reliability of outputs that downstream hiring and risk decisions depend on. The emphasis on establishing “ground truth” through public records research highlights how SaaS companies in compliance-heavy categories operationalise accuracy as a product attribute.
Career-wise, the work builds durable SaaS experience in turning operational findings into system-level improvements. Pattern analysis, root-cause documentation, and collaboration with Product, Engineering, and Legal mirror how mature SaaS organisations close the loop between real-world edge cases and roadmap decisions. Exposure to customer agreements, sampling methodologies, and scaling quality frameworks also translates well across other data-centric SaaS domains where precision and auditability matter.
The role is best suited to professionals who enjoy investigative work, structured documentation, and navigating ambiguity in external data sources. It fits someone who prefers measurable standards over subjective judgment and who is comfortable partnering cross-functionally to improve workflows rather than operating in isolation. It can also appeal to candidates aiming to deepen domain expertise in compliance-oriented SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team/role
As a Specialist, Quality Assurance, you will join a growing team dedicated to ensuring data accuracy and compliance for Checkr's strategic and enterprise customer base. This role is pivotal to the company's commitment to delivering exceptional quality, directly supporting top-line company initiatives to delight and retain our most important customers.
You will conduct comprehensive analysis of Checkr’s products, systematically identifying patterns to inform product and operational opportunities. Your investigative work will help Checkr maintain best-in-class accuracy standards while ensuring strict adherence to customer agreements and compliance requirements.
This role requires deep investigative skills, meticulous attention to detail, and the ability to navigate complex public records systems to establish ground truth for criminal background screening accuracy.
What you’ll do
- Execute and meticulously process complex background checks, ensuring the highest levels of accuracy across identity verification, compliance adherence, and data classification.
- Document findings in standardized formats, clearly categorizing accuracy issues and root causes to enable systematic product improvements
- Proactively identify and thoroughly investigate complex issues, developing and driving effective solutions for customers
- Contribute to continuous refinement of workflows, sampling methodologies, and quality frameworks as the program scales
- Collaborate cross-functionally with internal teams, including Product, Engineering, and Legal to identify process improvements and improve system accuracy
What you bring
- 3+ years of experience within the background check industry, demonstrating a deep understanding of industry standards and practices
- Strong understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
- Exceptional research and investigative skills, with a keen eye for detail and the ability to uncover critical information efficiently
- Strong written and verbal communication skills
- Ability to thrive in a fast-paced, iterative environment
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
