Why This Job is Featured on The SaaS Jobs
Quality assurance roles like this sit at an important intersection in SaaS: product trust, customer retention, and regulatory exposure. In a background screening platform serving strategic and enterprise accounts, accuracy is not a back-office metric but a core part of the service promise. The emphasis on establishing “ground truth” from public records highlights a SaaS operating model where data quality and compliance directly influence outcomes for high-stakes customers.
For a SaaS career, the value here is learning how operational rigor feeds product improvement loops. The work involves spotting patterns, documenting root causes, and translating findings into opportunities that Product, Engineering, and Legal can act on. That combination builds durable skills in structured investigation, taxonomy and classification, and quality frameworks that are broadly relevant across SaaS companies handling sensitive data, identity, risk, or regulated workflows.
This role tends to suit professionals who prefer precision, repeatable standards, and evidence-based problem solving, and who enjoy digging into complex systems to resolve ambiguity. It also fits someone interested in cross-functional collaboration where written documentation and clear categorization matter, and where quality work is visible because it connects to enterprise customer commitments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team/role
As a Specialist, Quality Assurance, you will join a growing team dedicated to ensuring data accuracy and compliance for Checkr's strategic and enterprise customer base. This role is pivotal to the company's commitment to delivering exceptional quality, directly supporting top-line company initiatives to delight and retain our most important customers.
You will conduct comprehensive analysis of Checkr’s products, systematically identifying patterns to inform product and operational opportunities. Your investigative work will help Checkr maintain best-in-class accuracy standards while ensuring strict adherence to customer agreements and compliance requirements.
This role requires deep investigative skills, meticulous attention to detail, and the ability to navigate complex public records systems to establish ground truth for criminal background screening accuracy.
What you’ll do
- Execute and meticulously process complex background checks, ensuring the highest levels of accuracy across identity verification, compliance adherence, and data classification.
- Document findings in standardized formats, clearly categorizing accuracy issues and root causes to enable systematic product improvements
- Proactively identify and thoroughly investigate complex issues, developing and driving effective solutions for customers
- Contribute to continuous refinement of workflows, sampling methodologies, and quality frameworks as the program scales
- Collaborate cross-functionally with internal teams, including Product, Engineering, and Legal to identify process improvements and improve system accuracy
What you bring
- 3+ years of experience within the background check industry, demonstrating a deep understanding of industry standards and practices
- Strong understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
- Exceptional research and investigative skills, with a keen eye for detail and the ability to uncover critical information efficiently
- Strong written and verbal communication skills
- Ability to thrive in a fast-paced, iterative environment
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
