Why This Job is Featured on The SaaS Jobs
This Adjudication Specialist, Background Checks role stands out in SaaS because it sits at the intersection of regulated data, customer trust, and product reliability. In a platform business like Checkr, background screening accuracy is not a back-office function; it directly shapes customer outcomes and the credibility of the service. The emphasis on pattern analysis and “ground truth” validation signals a SaaS environment where operational insight feeds back into how the product performs at scale.
Career-wise, the role builds durable SaaS experience in quality systems that support enterprise customers. Investigating root causes, standardising documentation, and translating findings into actionable improvements are skills that transfer across SaaS domains such as risk, trust and safety, customer operations, and product quality. Cross-functional work with Product, Engineering, and Legal also develops the ability to operate within the constraints of compliance while still driving iteration.
This position is best suited to professionals who enjoy detailed investigative work and can stay rigorous when dealing with complex public records and classification decisions. It will appeal to someone who prefers evidence-based problem solving, values clear written reporting, and wants a role where careful operational execution can influence broader product and process decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team/role
As a Specialist, Quality Assurance, you will join a growing team dedicated to ensuring data accuracy and compliance for Checkr's strategic and enterprise customer base. This role is pivotal to the company's commitment to delivering exceptional quality, directly supporting top-line company initiatives to delight and retain our most important customers.
You will conduct comprehensive analysis of Checkr’s products, systematically identifying patterns to inform product and operational opportunities. Your investigative work will help Checkr maintain best-in-class accuracy standards while ensuring strict adherence to customer agreements and compliance requirements.
This role requires deep investigative skills, meticulous attention to detail, and the ability to navigate complex public records systems to establish ground truth for criminal background screening accuracy.
What you’ll do
- Execute and meticulously process complex background checks, ensuring the highest levels of accuracy across identity verification, compliance adherence, and data classification.
- Document findings in standardized formats, clearly categorizing accuracy issues and root causes to enable systematic product improvements
- Proactively identify and thoroughly investigate complex issues, developing and driving effective solutions for customers
- Contribute to continuous refinement of workflows, sampling methodologies, and quality frameworks as the program scales
- Collaborate cross-functionally with internal teams, including Product, Engineering, and Legal to identify process improvements and improve system accuracy
What you bring
- 3+ years of experience within the background check industry, demonstrating a deep understanding of industry standards and practices
- Strong understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
- Exceptional research and investigative skills, with a keen eye for detail and the ability to uncover critical information efficiently
- Strong written and verbal communication skills
- Ability to thrive in a fast-paced, iterative environment
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
