Why This Job is Featured on The SaaS Jobs
Quality Assurance roles in SaaS often sit at the intersection of product reliability, customer trust, and regulatory exposure. This position stands out because it focuses on accuracy and compliance outcomes for strategic and enterprise customers, where small data errors can have outsized downstream impact. The work is grounded in real world public records and agreements, making it a practical example of how SaaS companies operationalise risk sensitive services at scale.
From a SaaS career perspective, the role builds durable skills in root cause analysis, structured documentation, and feedback loops that influence product and operations. The emphasis on identifying patterns and translating findings into improvement opportunities mirrors how mature SaaS organisations use quality programs to reduce churn drivers and strengthen renewals. Cross functional collaboration with Product, Engineering, and Legal also provides exposure to how decisions are made when software, policy, and customer commitments collide.
This role is best suited to professionals who enjoy investigative work, precision, and process thinking, and who prefer measurable standards over subjective assessments. It aligns well with someone who wants to deepen domain expertise while contributing to scalable quality frameworks, particularly in environments where compliance and data integrity are core to the service delivered.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team/role
As a Specialist, Quality Assurance, you will join a growing team dedicated to ensuring data accuracy and compliance for Checkr's strategic and enterprise customer base. This role is pivotal to the company's commitment to delivering exceptional quality, directly supporting top-line company initiatives to delight and retain our most important customers.
You will conduct comprehensive analysis of Checkr’s products, systematically identifying patterns to inform product and operational opportunities. Your investigative work will help Checkr maintain best-in-class accuracy standards while ensuring strict adherence to customer agreements and compliance requirements.
This role requires deep investigative skills, meticulous attention to detail, and the ability to navigate complex public records systems to establish ground truth for criminal background screening accuracy.
What you’ll do
- Execute and meticulously process complex background checks, ensuring the highest levels of accuracy across identity verification, compliance adherence, and data classification.
- Document findings in standardized formats, clearly categorizing accuracy issues and root causes to enable systematic product improvements
- Proactively identify and thoroughly investigate complex issues, developing and driving effective solutions for customers
- Contribute to continuous refinement of workflows, sampling methodologies, and quality frameworks as the program scales
- Collaborate cross-functionally with internal teams, including Product, Engineering, and Legal to identify process improvements and improve system accuracy
What you bring
- 3+ years of experience within the background check industry, demonstrating a deep understanding of industry standards and practices
- Strong understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
- Exceptional research and investigative skills, with a keen eye for detail and the ability to uncover critical information efficiently
- Strong written and verbal communication skills
- Ability to thrive in a fast-paced, iterative environment
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
