Why This Job is Featured on The SaaS Jobs
This Lead Solution Engineer role sits at the commercial-technical intersection that defines modern SaaS go-to-market, particularly in enterprise software where buying committees expect both credible architecture conversations and clear product outcomes. With Freshworks operating in CX, EX, and IT service management categories, the position is anchored in a mature SaaS environment where platform breadth and integration realities shape how solutions are framed and demonstrated.
For a SaaS career, the role builds durable capability in discovery, value articulation, and translating business process pain into product narratives that stand up in enterprise evaluations. It also develops repeatable methods for running demos, structuring requirements, and partnering with sales while staying grounded in what the product can actually deliver. Those skills transfer across SaaS companies because solution engineering tends to be the function that pressure-tests positioning against real customer constraints.
This position fits professionals who enjoy being customer-facing while staying close to technical detail, and who prefer structured problem-solving over purely relationship-driven selling. It will suit someone comfortable juggling multiple active conversations, adapting communication for mixed audiences, and taking ownership of how a product story is told from first call through evaluation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!
We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat!
As a Lead Solution Engineer, your primary responsibilities include:
- Collaborating with our Enterprise customers to identify and address their most critical business challenges.
- Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
- Gathering requirements effectively to clearly define customer problems.
- Building and presenting compelling demonstrations of Freshworks products.
- Articulating the value of Freshworks solutions to a variety of audiences.
- Embracing lifelong learning and continuously developing your skills.
- Evangelizing the refreshing user experience offered by the Freshworks platform.
Qualifications
- 6-8 years of Solution Engineering experience.
- Excellent soft skills and presentation abilities; you will rely on these daily!
- Proven capability to work on cross-functional teams to address business and technical challenges.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
- Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
- A Bachelor’s degree is preferred but not required.
- Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.
Additional Information
The annual base salary range for this position is $136,085 – $168,105 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
