Why This Job is Featured on The SaaS Jobs
This Operations Associate role sits at the intersection of post sales operations and customer experience, a core discipline in SaaS businesses where retention and expansion depend on what happens after the initial conversion. The remit spans onboarding, ongoing engagement, and support across multiple channels, reflecting how many SaaS and SaaS adjacent subscription models operationalise the customer journey as a managed lifecycle rather than a one time transaction.
For a SaaS career path, the role offers practical exposure to the mechanics that typically drive recurring revenue outcomes: reducing friction in activation, sustaining product or program usage through community touchpoints, and closing the loop between support interactions and measurable retention. The inclusion of referral participation and conversion work also builds familiarity with structured growth levers that sit between customer success and revenue operations, skills that translate across many subscription businesses.
This position tends to suit early career operators who like high contact work and are comfortable owning day to day execution, follow ups, and issue resolution without losing attention to detail. It is also a strong match for professionals interested in community led engagement and service quality, and who prefer roles where responsiveness and relationship management are central to performance.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Role Overview
We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions.
The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.
Key Responsibilities
1. Student Onboarding
● Manage end-to-end onboarding of new students
● Ensure a smooth and positive onboarding experience
● Guide students through processes, tools, and expectations
2. Student Engagement & Community
● Participate in student engagement initiatives
● Foster meaningful interaction within the student community
● Improve participation and overall satisfaction levels
3. Customer Support
● Handle student queries via calls, WhatsApp, and email
● Provide timely, accurate, and empathetic resolutions
● Maintain high responsiveness and service quality
4. Referral Generation & Conversion
● Pitch referral programs effectively to students
● Drive referral participation and conversions
● Track and optimize referral performance
5. Retention & Relationship Management
● Build and maintain strong student relationships
● Identify at-risk students and take proactive action
● Improve student retention and overall experience
Apna Transforming Careers Through Technology
Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.
Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.
apna advantage - Education with Guaranteed Outcomes We're expanding beyond job matching with our new EdTech vertical that delivers:
1. Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs
2. Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews
3. Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews
● 1+ years of experience in student engagement / customer support / operations
● Strong communication and relationship management skills
● Ability to handle multi-channel communication (calls, WhatsApp, email)
● High ownership, responsiveness, and problem-solving ability
● Strong capability to pitch referral programs and drive conversion
Preferred Candidate Profile
● Proficiency in English, Hindi, and Kannada/Tamil (mandatory)
● Additional South Indian languages (Tamil, Telugu, Malayalam) are a strong advantage
● Energetic, proactive, and customer-first approach
● Comfortable working in a fast-paced environment
● Preference for a female candidate, considering team dynamics and student interaction requirements
