Why This Job is Featured on The SaaS Jobs
This role sits at a key junction in modern SaaS: connecting an AI-driven CX product to the systems enterprises already run on, particularly Salesforce and Zendesk. In the current SaaS landscape, value is often unlocked not only by core product capability, but by how reliably it integrates into customer workflows, data models, and security expectations. Work focused on CX integrations is especially relevant as SaaS vendors push automation deeper into support and service operations.
For a SaaS career, integration architecture experience tends to translate across categories because APIs, identity, eventing, and data consistency show up in nearly every platform business. Building connectors, orchestration layers, and automation pipelines develops the kind of technical judgment that becomes more important as products mature and customer deployments become more complex. Exposure to agentic or LLM-style workflows also adds a current, practical dimension to platform engineering work.
The position is best suited to someone who enjoys end-to-end problem solving across product, engineering, and customer-facing teams, and who prefers work where success is measured in system behavior in production rather than standalone features. It fits professionals comfortable owning ambiguous integration paths and iterating toward robustness, performance, and maintainability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.
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Responsibilities
- Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce
- Design end-to-end workflows for customer support automation using AI agents
- Build and manage APIs, webhooks, and middleware integrations
- Ensure data consistency, security, and scalability across systems
- Collaborate with product, engineering, and customer teams to deliver solutions
- Develop custom connectors, orchestration layers, and automation pipelines
- Troubleshoot and optimize integration performance
Requirement
- Strong experience with Zendesk APIs, apps framework, and workflows
- Hands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)
- Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)
- Knowledge of API design, authentication (OAuth, JWT), and event-driven systems
- Exposure to Agentic AI / LLM workflows / prompt orchestration
- Strong problem-solving and stakeholder communication skills
Good to Have
- Experience with AI automation platforms / conversational AI
- Knowledge of LangChain / LLM integrations
- Background in customer experience (CX) platforms
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
