Why This Job is Featured on The SaaS Jobs
Netomi sits in the enterprise SaaS layer where product differentiation is often shaped by how well a platform connects into a customer’s existing stack. A senior product role focused on integrations is therefore central to adoption, retention, and expansion, because integration quality becomes part of the product’s credibility in high-stakes customer experience environments, especially when AI-driven workflows are involved.
For a SaaS product manager, this kind of remit builds durable platform instincts: designing API-led capabilities, setting operability and release standards, and translating partner and customer requirements into repeatable product patterns. Work spanning authentication, versioning, reliability, and guardrails also maps closely to the realities of scaling B2B SaaS, where “it works in production” matters as much as feature breadth and where developer experience can influence time to value.
This role tends to suit product leaders who enjoy cross-functional coordination with engineering, go-to-market, and customer-facing teams, and who are comfortable making trade-offs between extensibility and supportability. It is a strong match for those drawn to platform products, enterprise integration ecosystems, and the discipline of shipping dependable capabilities that other teams and customers build on.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
As a Product Manager - Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.
You will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences.
We are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.
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Responsibilities
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Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.
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Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.
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Partner with Engineering to create standardized patterns for:
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authentication + secrets,
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environment parity,
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schema validation + compatibility versioning,
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reliable execution + rollback.
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Partner with Data Science/QA to define test harnesses and release gates that cover:
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multi-turn conversational flows,
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tool-call success/failure scenarios,
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latency and load behavior,
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safety/guardrail compliance.
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Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.
Requirements
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Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
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5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.
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Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.
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Demonstrated hands-on product judgment in AI/LLM-enabled systems, including:
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prompt/policy controls and guardrails,
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tool calling patterns and reliability,
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evaluation/quality gating,
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observability and production operations.
Nice-to-Have
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CCaaS/agent desk integration experience; voice/telephony concepts are a plus.
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Experience with regulated enterprise requirements (audit trails, approvals, RBAC patterns, least privilege).
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Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility).
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Experience supporting mission-critical latency/availability constraints and incident response readiness.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
