Why This Job is Featured on The SaaS Jobs
This counsel role sits at a point many SaaS companies are now prioritising: making product decisions that are inseparable from privacy, telecom regulation, and emerging AI governance. The remit spans the full lifecycle of an AI-enabled communications platform, where data handling, call-related rules, and enterprise trust requirements shape what can be built and how it can be shipped across markets.
For a SaaS legal career, the work builds durable operating leverage. It develops the ability to translate regulatory change into product guardrails, to partner with Security and GRC on audit-ready controls, and to support commercial motion through DPAs and complex customer negotiations. The combination of EU AI Act exposure, global privacy frameworks, and sectoral telecom obligations creates a portfolio that transfers across B2B software businesses that sell into regulated or enterprise environments.
The role tends to suit a counsel who prefers being embedded with Product and Engineering rather than operating as a downstream reviewer. It also fits someone comfortable balancing multiple risk domains at once, communicating clearly with non-legal stakeholders, and building repeatable playbooks that scale with a SaaS product surface area.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Product, Privacy, and Regulatory Counsel, you'll own the legal strategy where product innovation, data privacy, and regulatory compliance intersect. You'll work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success to embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally. You'll also help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform. You are not a compliance gatekeeper - you are a builder.
This position reports to our Assistant General Counsel and has the opportunity to be based in our San Ramon, CA office. You will join a collaborative legal team alongside dedicated product and privacy legal resources, supported by a strong network of outside counsel and cross-functional partners. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base.
What you’ll do
- AI governance & product counseling - Advise Product and Engineering on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle. Support the development of legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
- Global privacy & data protection - Support Dialpad’s global privacy compliance program (GDPR/UK GDPR, CCPA/CPRA, HIPAA, and beyond) in partnership with dedicated legal team members. Help manage the data subject access request program, maintain DPIAs and RoPAs, and serve as on-call counsel for data incidents, including breach response and required notifications.
- Telecom & regulatory compliance - Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
- Security partnerships & certifications - Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
- Commercial & marketing enablement - Handle DPA and BAA negotiations, support complex enterprise transactions, and advise on marketing compliance including TCPA, CIPA, web tracking, consent signals, and digital advertising practices.
- IP & legal operations - Participate in the Patent Review Board, coordinate patent prosecution with outside counsel, contribute to key internal policies, and drive legal ops scalability through automation and AI tools.
Skills you’ll bring
- J.D. from an ABA-accredited law school; active bar membership in 1+ U.S. states.
- 6+ years of relevant legal experience, preferably including meaningful time at a recognized law firm with a technology or privacy practice, combined with in-house experience at a SaaS or technology company.
- Deep expertise in GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design and cross-border data transfers.
- Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
- Experience communicating complex legal concepts to non-legal audiences.
- Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
- Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
- Experience with incident response and breach notification under US state laws and GDPR.
- CIPP/US, CIPP/E, or equivalent privacy certification is a plus.
