Why This Job is Featured on The SaaS Jobs
Renewals work sits at the centre of the SaaS business model, where revenue durability depends on ongoing value delivery rather than one-time transactions. This Renewal Manager role is featured because it focuses on subscription retention and contract outcomes across an assigned customer set, with clear links to adoption, risk management, and commercial negotiation that are fundamental to recurring revenue operations.
For a SaaS career, renewals experience tends to compound. Managing renewal pipelines in Salesforce, forecasting outcomes, and coordinating with Customer Success to run adoption plays builds fluency in how product usage, customer outcomes, and commercial terms interact over time. The role also develops practical leverage in negotiation strategy and stakeholder alignment, both of which translate across SaaS functions such as customer success, account management, and revenue operations.
This position suits professionals who prefer structured ownership, measurable targets, and disciplined follow-through from risk identification to on-time closure. It will resonate with candidates who like partnering cross-functionally while still being accountable for a defined book of business, and who want a SaaS-focused role that blends relationship management with commercial rigor in an office-connected environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
A successful Renewal Manager will be a dynamic and organized self-starter who can work independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers.
Key Responsibilities
- Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships
- In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts
- Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
- Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure
- Proactively manage any risk of the customer not renewing by working with other functions to develop a risk mitigation plan
- Provide on-going feedback about customers at risk to the management and the Customer Success Management team.
- Identify and help position up-sell opportunities and engage Rundeck Account Executives
Basic Qualifications
- 3+ years of experience in renewals management, account management, inside sales, Customer Success Management, or a renewal sales role
- Working experience in a technology or SaaS company
- Software subscription experience a plus
- Knowledge of IT operations and IT development organizations, systems, and tools
- Bachelor's degree preferred
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Sydney office once per week, so you can thrive in your new role and fully embrace being a Dutonian!
