Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sr. Field Marketing Manager, Strategic Accounts
Driving enterprise growth across a defined portfolio of strategic accounts, this roleoperatesas a core member of the account team—partnering directly with Strategic Account Directors to influence revenue outcomes, accelerate opportunities, and expand long-term customer value.
You will lead the development and execution ofaccount-based marketing (ABM) strategies (1:1 and1:few)aligned to multi-year account plans, business priorities, and active deal cycles. This role goes beyond campaign execution, requiring deep alignment with Sales to shape account strategy, engage buying groups, and deliver measurable impact across pipeline creation, deal acceleration, and account expansion.
At Genesys, we advance customer experience through AI-driven innovation and human-centered design. In this role, you will help bring that vision to life within our most important enterprise relationships—connecting marketing strategy to customer outcomes and revenue growth.
Account Strategy & Sales Partnership
Act as the embedded marketing lead within the account team, aligning closely with Sales, BDRs, Customer Success, and Partners
Account-Based Marketing (ABM) Leadership
Pipeline, Deal Acceleration & Expansion
Executive Engagement & Experience Design
Develop and deliver high-touch, executive-level programs including roundtables, advisory sessions, and curated experiences
Integrated Program Execution
Data, Insights & Performance
Budget & Investment Strategy
Own budget allocation across accounts and programs, prioritizing investments based on account potential, pipeline opportunity, and performance insights
Preferred Qualifications:
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$130,500.00 - $229,500.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
