About the team/role
As a Customer Success Implementation Specialist, you will drive implementations for our commercial customers. In this role, you will coordinate cross-functionally across several departments within the Product, Revenue, and Operations organizations. Your goal is to educate and enable new customers of our products and services while monitoring their success through activation rates.
What you’ll do
- Manage dependencies both within and across the company for up to 35 customer deployments simultaneously
- Identify, understand, and reinforce customer buying decisions throughout the deployment lifecycle
- Coordinate with respective teams as applicable to mitigate and resolve deployment risks
- Communicate and influence customer execution and delivery
- Oversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to:
- Own credentialing, account setup, and post solutioning
- Develop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer Success
- Coordinate internal resources as required to manage engagement from sales handoff through first invoice
- Drive customers to activate within 60 days and reach 5% of EACV
- Prepare and coordinate client training, help customers to adopt product features and recognize their benefits
- Provide ongoing deployment progress to management using relevant reporting tools and dashboards
- Identify and drive improvement projects to reduce time to value while ensuring high-quality output, taking action to notify and solve quality issues
What you bring
- 2+ years of customer service or customer success experience
- Excellent written/oral/presentation skills; comfortable communicating at multiple levels within an organization
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
