Why This Job is Featured on The SaaS Jobs
This Senior DevOps Engineer role stands out in SaaS because it sits directly on the path between product engineering and the cloud platforms that deliver a multi-tenant service at scale. The remit spans multi-cloud, multi-region Kubernetes and GitOps-driven delivery, indicating an environment where reliability and repeatable change management are core to how the product is shipped and operated.
For a long-term SaaS career, the work builds durable platform engineering judgment: balancing deployment velocity with operational safety, designing for observability, and treating infrastructure as a product that internal teams depend on daily. Exposure to real-traffic upgrades, incident response, and cost and security tradeoffs maps closely to the problems that mature SaaS companies face as usage and complexity grow, making the experience portable across modern subscription businesses.
This position is best suited to an engineer who prefers end-to-end ownership over narrow execution, and who is comfortable making architectural calls that affect many downstream services. It will fit someone who enjoys cross-functional collaboration with R&D and security, and who values disciplined automation, clear documentation, and calm troubleshooting when production systems behave unexpectedly.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a Senior DevOps Engineer, you'll design, operate, and evolve the platform that runs Gong's production environment across AWS, GCP, and Azure, powering hundreds of Java microservices, ML model-serving workloads, and the internal tooling our R&D organization depends on every day.
You'll own:
- A multi-cloud, multi-region Kubernetes platform managed as code via Crossplane, Helm, and ArgoCD
- CI/CD pipelines (Jenkins, GitHub Actions, Argo Workflows) that deploy, test, and scale workloads across environments
- Monitoring, logging, and alerting across the stack (Datadog, Coralogix, Sentry, Wiz), and the on-call rotations that keep it healthy
You'll solve:
- High-scale production problems: driving continuous platform and security upgrades across the fleet, under real traffic, without impacting live tenants
- The velocity-vs-safety tradeoff: designing GitOps workflows where a single PR can safely impact production across clouds and region
- Advanced troubleshooting when production, staging, or dev environments break in unexpected ways
You'll impact:
- Every engineer at Gong. Our platform is the substrate they deploy on, so your work directly affects their delivery speed
- Cost, reliability, and security of the infrastructure that underpins the product our customers pay for
- The resilience of Gong's customer experience. The platform you build determines whether thousands of revenue teams can trust Gong to be there when they need it
- The direction of the platform itself. You'll have the autonomy to challenge existing architecture and drive meaningful changes, not just maintain what's already there
How you'll succeed here:
- 5+ years in DevOps or platform engineering, with deep AWS experience and proven ownership of high-scale production systems (reliability, performance, and cost optimization)
- Strong hands-on with containers and orchestration (Docker, Kubernetes, Helm) in real production, not just demos
- Fluent in IaC and GitOps (Terraform, ArgoCD) and CI/CD tooling like Jenkins, GitHub Actions, or Argo Workflows
- Solid grasp of cloud security and architecture best practices: building systems that are resilient, scalable, and cost-efficient by default
- Comfortable with monitoring and logging stacks (Datadog, Coralogix, Prometheus, Grafana): you design for observability, not bolt it on after
- Scripting fluency in Python, bash, or Node.js to automate anything that shouldn't be done twice
- Linux at a systems level: you can troubleshoot DNS, iptables, or systemd issues without hesitation
- Clear communicator who collaborates across R&D, Security, and Product, documents decisions, and follows through on delivery, from RFC to rollout
- Bonus: experience with big-data infrastructure, Java/JVM services, or multi-cloud (GCP/Azure)
*We operate in a flexible hybrid work model.
What makes the DevOps team at Gong unique?
Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”
Our DevOps team is dedicated to fostering a culture of collaboration and efficiency to empower our R&D efforts. This mindset permeates everything we do, from developing powerful tools that streamline processes to minimizing communication barriers and optimizing system design and infrastructure architecture. Here, you'll step into a world where versatility is embraced, and everyone is equipped to handle a range of tasks with expertise and agility. Welcome to a dynamic environment where wearing multiple hats is not just encouraged but celebrated.
We encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.
