Why This Job is Featured on The SaaS Jobs
This Director of Global Communications and Social Media role stands out in the SaaS ecosystem because it sits at the intersection of AI narrative, product storytelling, and category positioning for an established analytics platform. In a market where differentiation often depends on clarity and credibility rather than feature volume, communications leadership becomes a strategic lever that shapes how product innovation and customer outcomes are understood across press and social channels.
For a SaaS communications leader, the career value here is the breadth of surface area across the go to market system. The remit spans earned media, executive thought leadership, social strategy, and experimentation with AI enabled workflows, offering a practical view into how modern SaaS companies translate technical capabilities into repeatable narratives. Managing external agencies alongside internal stakeholders also builds the operating discipline needed to scale messaging across regions and moments like launches or issues response.
This role is best suited to a senior communicator who prefers high ownership and direct partnership with executives, and who enjoys moving between strategy and hands on craft. It will fit someone energized by ambiguity, comfortable making judgment calls with imperfect information, and motivated by building durable communication systems rather than running isolated campaigns.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Role
Amplitude is entering its next phase of growth—where AI, product innovation, and customer impact collide—and we’re looking for a Director of Global Communications to define how that story shows up in the world.
This is a high‑impact, hands‑on leadership role that operates with low bureaucracy and high autonomy, partnering directly with senior executive, product, marketing leaders. Your job: build an innovative, AI‑forward communications engine that shapes perception and turns Amplitude into a must‑follow brand across press, social, and emerging new media channels.
If you love turning complexity into sharp narratives, thrive in fast‑moving environments, and want to push the boundaries of what’s possible at the intersection of AI + comms + social, this role is for you.
What You’ll Do
- Own and evolve Amplitude’s global communications strategy: Set and continually refine the global comms vision across PR, executive communications, AI narrative, and social media. Ensure our story is bold, consistent, and unmistakably Amplitude across regions, channels, and audiences.
- Lead earned media and narrative development: Drive PR strategy for product launches, company milestones, customer stories, and market moments. Anticipate news cycles, spot story opportunities, and position Amplitude as a category‑defining leader in AI analytics.
- Build executive and brand thought leadership: Partner closely with the CEO and other senior leaders to craft clear POVs on AI and the future of analytics. Turn those into media, social, and other moments that feel human, distinctive, and repeatable.
- Strengthen social media channels: Own Amplitude’s global social strategy, including a strong emphasis on executive presence and building social‑first campaigns, creator and partner programs, and repeatable formats that drive relevance, credibility, and conversation.
- Lead AI‑forward communications and experimentation: Translate complex AI capabilities into simple, credible narratives. Design and champion AI‑powered workflows across comms and social (e.g., research, drafting, measurement, listening), enabling teams to move faster while maintaining quality, ethics, and brand voice.
- Manage and challenge external partners: Oversee U.S. and international PR/social agencies as true extensions of the team. Set clear strategies, goals, and metrics; push for creative, AI‑savvy ideas; and cut anything that doesn’t move the needle.
- Support high‑stakes internal and issues communications: Partner with people and exec teams on high‑impact internal moments and issues/crisis communications. Bring calm judgment, clear storytelling, and a bias toward action when it matters most.
Who You Are
- A sharp, confident, AI-savvy storyteller who can flex from long‑form narratives to punchy social posts without losing voice or clarity.
- Have a fresh, integrated view of the comms function rather than one based on isolated tactics.
- AI‑forward and hands-on: you actively use AI tools in your own work (writing, research, analysis, social), stay curious about what’s next, and enjoy coaching others to do the same.
- Understand the B2B and enterprise tech media and social landscape—and know how to earn attention through ideas, not volume.
- Comfortable advising senior executives in a fast‑moving environment and can confidently push thinking while staying collaborative and low‑ego.
- Thrive in lean, low‑bureaucracy settings where you own outcomes, make smart calls with imperfect information, and bias toward experiments over committees.
- Love building new concepts, campaigns, and formats—from AI‑native storytelling and creator collaborations to social‑led launches and content series.
Experience
- 10–12+ years in communications/PR roles with significant experience in AI, B2B or enterprise tech.
- Proven track record leading integrated communications programs across PR, thought leadership, social, and executive platforms (bonus if you’ve built or scaled AI‑enabled workflows).
- Experience managing agencies and internal teams, with clear readiness to lead, mentor, and scale a small, high‑performing team in a lean environment.
Who We Are
The Company: Amplitude is filled with humble, lifelong learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.
We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
Some of our benefit programs include:
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
Other fun facts about Amplitude:
- We were recognized in the Newsweek Excellence Index 2024.
- Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
- We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
- We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
- We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
- We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
- We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
- Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $240,000 - $360,000 total target cash (inclusive of bonus or commission)
