Why This Job is Featured on The SaaS Jobs
Billing and collections roles are often underestimated in SaaS, but they sit at the core of subscription revenue integrity. This position stands out because it operates across the full quote to cash chain, touching contracts, provisioning alignment, invoicing rules, and customer communications. The toolset referenced, including Salesforce CPQ and NetSuite, signals a mature SaaS operating model where process discipline matters as much as customer experience.
For a SaaS career, this kind of seat builds durable fluency in how recurring revenue businesses actually run. Experience resolving billing exceptions, interpreting contract terms, and coordinating with Sales, Renewals, Legal, and Support translates well into broader revenue operations, order management, or finance systems paths. The emphasis on working within core systems also strengthens operational judgment that is portable across subscription businesses.
This role is best suited to professionals who like detail heavy work that still requires cross functional context and clear external communication. It fits someone comfortable operating on US time zones, handling structured workflows in multiple systems, and balancing policy adherence with practical problem solving when customer situations do not fit the standard template.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
As a Billing & Collections Specialist at Wrike, you will ensure accurate, timely billing and effective collections for our global customer base. By managing invoices, payments, and contract-related processes, you’ll directly support revenue integrity and a seamless customer experience, contributing to Wrike’s financial health and operational excellence.
Your Impact
- Support US working hours (6:30pm IST to 3:30am IST) to partner with our global teams and customers.
- Collect outstanding invoices by contacting customers via email and phone, ensuring timely payments.
- Allocate incoming funds to the correct invoices and customer accounts.
- Review, validate, and process customer contracts in CPQ/Salesforce (SFDC).
- Ensure customers are provisioned according to signed contracts and that all contractual obligations are fulfilled.
- Create, verify, and send invoices in line with internal rules, regulations, and customer requirements.
- Provide operational and process support to Sales, Renewals, Legal, Customer Support, Customer Success, and other internal teams.
- Help structure deals and contracts to find optimal solutions for Sales while complying with company guidelines and system rules.
- Validate or escalate exceptions and customization requests as needed.
- Work daily in SFDC, CPQ, NetSuite, Wrike, and Zendesk to manage billing and customer requests.
- Troubleshoot system limitations and/or issues related to billing and contracts.
- Respond to customer queries, including cancellation requests and vendor form completion.
- Provide coverage and support to other members of the billing team when required.
- Perform other ad-hoc duties as assigned to support the broader Finance and Operations functions.
Your Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- 3+ years of relevant experience in billing, collections, order management, or a similar role.
- Fluent in verbal and written English.
- Strong computational skills (addition, subtraction, multiplication, division, percentages, proration calculations, etc.).
- Strong organizational skills and self-motivation, with the ability to work both independently and as part of a team.
- High attention to detail while maintaining an understanding of the bigger picture.
- Strong problem-solving skills, with the ability to find creative solutions while adhering to company policies and guidelines.
- Ability to work cross-functionally with Finance, Legal, Sales, and Customer Support teams.
- Good understanding of basic legal contract structure and revenue recognition concepts is a plus.
Standout Qualities
- Experience working in a SaaS or subscription-based business environment.
- Prior exposure to US-based customers, billing practices, or time zones.
- Demonstrated ability to handle complex billing scenarios and exceptions.
- Comfort working in a fast-paced, high-growth environment with evolving processes.
- Strong customer-centric mindset, with the ability to communicate clearly and professionally in challenging situations.
- Proactive approach to identifying process improvements and system enhancements.
Team Dynamics
You will be part of the Billing team within Wrike’s Finance organization, reporting to a Billing/Order Management Manager or Team Lead. You’ll collaborate closely with colleagues across Finance, Sales, Renewals, Legal, Customer Support, and Customer Success. The team culture is collaborative, supportive, and detail-oriented, with a strong focus on accuracy, accountability, and continuous improvement.
Our Work Style
You’ll work in a dynamic, global environment that supports remote collaboration and cross-
functional partnership. The role requires alignment with US working hours to support our customer and internal stakeholder base. You’ll use industry-standard tools and systems, including:
- NetSuite/Oracle (ERP)
- Salesforce & Salesforce CPQ
- Wrike (work management and collaboration)
- Zendesk (ticketing and customer requests)
- Microsoft Suite (Word & Excel)
What sets this role apart is the opportunity to work at the intersection of Finance, Sales, and Operations in a leading collaborative work management company, gaining exposure to end-to-end quote-to-cash processes in a modern SaaS environment.
Why Join Wrike?
- 10 days of National and Festival Holidays per year
- 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible))
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Group Medical Insurance (Employees + Dependents)
- Term Life Insurance (Rs 50,00,000)
- Personal Accident Insurance (Rs 50,00,000)
- Monthly Broadband / Internet Reimbursement (INR 1500)
- Night shift allowance
- This position is available remote in Bangalore only
What’s Next?
- Recruiter Screening: 30 mins
- Department Interview: 45 mins
- Additional Interview: 45 mins
- Meet & Greet: 60 mins
Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
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