Why This Job is Featured on The SaaS Jobs
Netomi sits at the intersection of SaaS and enterprise customer experience, where AI capability is increasingly delivered as a configurable platform rather than a bespoke service. A Data Scientist role here is notable because it is anchored in agentic AI, no code deployment, and real time automation use cases that are becoming core product surfaces across modern SaaS.
For a SaaS career, the value is in building systems that must move from research novelty to dependable product behavior. The remit spans LLM evaluation, orchestration frameworks, and production engineering, which maps closely to how SaaS companies operationalise AI features for many customers at once. Experience with structured outputs, tool calling, and cost aware optimisation also translates well to teams responsible for reliability, scalability, and measurable outcomes in subscription software.
This role best suits someone who prefers end to end ownership, from experimentation through deployment, and who is comfortable balancing scientific rigor with software engineering discipline. It aligns with professionals who want to deepen expertise in applied LLMs within a product context, and who enjoy collaborating across functions to turn ambiguous problems into repeatable platform capabilities.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Job Description:
Do you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?
If you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.
We are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.
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Job Responsibilities- Research & Innovation - Stay current with the latest LLM research, architectures, and advancements in the field including real-time models and multimodal systems. Evaluate emerging techniques and methodologies for potential application to business problems. Monitor developments in transformer architectures, fine-tuning approaches, model optimization, and real-time inference. Research and assess new LLM capabilities, frameworks, and API features as they emerge
- Solution Design & Prototyping - Identify and define approaches for complex AI challenges leveraging state-of-the-art LLMs. Design and build proof-of-concept solutions to validate technical feasibility. Rapidly prototype LLM-based applications using modern frameworks and orchestration tools. Conduct rigorous experiments to evaluate different approaches and methodologies. Work collaboratively in multi-disciplinary team environments and establish professional networks with subject matter experts
- Production Development & Software Engineering - Write clean, maintainable, production-quality code following software engineering best practices and design patterns. Develop robust, scalable agentic workflows using orchestration frameworks (such as LangGraph, CrewAI, or similar). Implement advanced LLM features, including tool calling, function calling, structured outputs, and multi-turn conversations. Build production-grade systems utilizing Model Context Protocol (MCP) and other emerging standards. Design and implement scalable, fault-tolerant architectures for real-time LLM-powered applications. Conduct thorough code reviews and maintain high code quality standards. Optimize code for performance, memory efficiency, and cost-effectiveness in production environments
- Experimentation & Optimization - Design rigorous experiments to test hypotheses and validate model performance. Develop evaluation frameworks for LLM outputs, system performance, and user experience. Optimize prompt engineering strategies, fine-tuning approaches, and inference efficiency. Conduct A/B tests, performance benchmarking, and statistical analysis
Requirements- 3-5 years of experience in data science, machine learning, and AI development with strong focus on NLP and LLM applications
- Bachelor's/Master's or higher degree in Computer Science, Machine Learning, Statistics, or related technical field
- Proven track record of building and deploying production ML/AI systems from research to deployment
- Mastery of Python with strong software engineering fundamentals (OOP, design patterns, testing)
- Deep hands-on experience with LLM frameworks and APIs (OpenAI, Anthropic, or similar)
- Strong experience with at least one deep learning framework (PyTorch or TensorFlow)
- Proficiency with modern ML orchestration and agentic frameworks (LangGraph, CrewAI, LangChain, or similar)
- Solid understanding of NLP techniques: embeddings, information extraction, semantic search, classification
- Experience with diverse ML models: neural networks, transformers, SVM, Random Forest, clustering, Bayesian models
- Hands-on experience with advanced LLM features: tool calling, function calling, multi-turn conversations, structured outputs
- Strong knowledge of software development practices: version control (Git), testing (pytest)
- Experience with REST APIs, async programming, and building scalable backend services
- Familiarity with vector databases and embedding systems (Pinecone, Weaviate, FAISS, or similar)
- Knowledge of distributed computing, cloud platforms (AWS, GCP, or Azure), and containerization (Docker)
- Strong experimental design skills with ability to formulate hypotheses and conduct rigorous analysis
- Excellent problem-solving abilities and intellectual curiosity to stay current with AI research
- Self-motivated with proven ability to work collaboratively in multi-disciplinary teams
Bonus- Experience with voice/speech models and real-time audio processing (OpenAI Realtime API or similar)
- Knowledge of Model Context Protocol (MCP) and emerging LLM standards
- Experience with MLOps tools and practices (model monitoring, versioning, A/B testing)
- Contributions to open-source ML/AI projects or published research papers
- Familiarity with streaming architectures and event-driven systems (Kafka, RabbitMQ)
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
