Why This Job is Featured on The SaaS Jobs
This Senior Business Value Advisor role sits at a common inflection point in enterprise SaaS: translating product capability into measurable outcomes that support both new revenue and expansion. With a stated focus on Commerce customers and value assessment engagements, it reflects how SaaS companies increasingly compete on quantified impact, not just feature differentiation. The remit also signals a cross-functional operating model, working alongside Sales, Account Management, Technical Success, and adjacent teams that shape how value is positioned and proven.
For a SaaS career, the long-term advantage is building repeatable value-story methodology: metrics selection, financial modeling, executive-ready business cases, and post-sale value tracking. Those skills travel well across SaaS roles that sit between go-to-market and strategy, including value engineering, revenue operations, customer strategy, and solution consulting. Exposure to commerce innovation and the mention of generative AI trends also indicates ongoing need to connect market shifts to customer economics and prioritization.
This role best fits professionals who enjoy structured, analytical work paired with senior stakeholder communication. It suits someone comfortable leading customer workshops, aligning diverse internal teams, and turning ambiguous business goals into decision-grade models and narratives. Candidates aiming to deepen credibility in enterprise SaaS outcomes and advisory-led engagements are likely to find the scope aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Are you ready to play a key role in our sales and customer growth strategy?
Coveo’s Strategy & Business Value Team is seeking a Senior Advisor to drive customer engagements and support sales and growth initiatives across North America. You’ll collaborate with sales, account management, and technical success teams, leading business value improvement projects with a focus on Commerce customers and opportunities.
Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory.
What your responsibilities will look like:
Partner with Coveo’s customers, some of the world’s largest and most innovative companies in the world, and collaborate across teams like Product Management, Marketing, Sales, and Customer Success to showcase the business value Coveo delivers.
Lead customer-facing business value assessment engagements to identify key metrics and drivers for Commerce and develop business cases and financial models to justify sales opportunities.
Demonstrate value delivered to the installed base and collaborate with customers and internal teams to continuously align business cases with value delivered.
Create thought leadership content and provide training to embed value-driven thinking throughout the organization.
Build tools and documentation to simplify the business case development and advise on best practices as a subject matter expert in your main line of business (Commerce).
Stay ahead of the curve on commerce innovation, particularly how generative AI is reshaping customer expectations, merchandising strategies, and personalized experiences.
Here is what will qualify you for the role:
At least 5 years of experience in strategic and analytical customer-facing roles, across various industries undergoing digital transformation, customer experience, and innovation initiatives.
Experience in SaaS, ideally within business models focused on commerce.
Proficiency in Excel and/or Google Sheets for business modeling, financial analysis, and value tracking dashboards.
Proven ability to influence senior stakeholders and lead customer-facing projects, with strong business acumen in digital strategy, business modelling, executive communication, and customer workshop facilitation.
What will make you stand out:
Proven ability to collaborate with both technical and business teams.
Understanding of GTM tracking technologies (e.g., Google Tag Manager, event tracking, custom dimensions) and performance analytics.
Understanding of enterprise search’s role in digital experience optimization and familiarity with AI-powered search technologies.
Curiosity about the future of commerce, particularly how GenAI is transforming how brands engage with customers.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
