Why This Job is Featured on The SaaS Jobs
Global Fulfillment is a less visible but central system inside enterprise SaaS, especially for vendors delivering both product and services at scale. This Senior Manager role sits at the intersection of revenue commitments and delivery capacity, translating demand into staffing and partner coverage. The remit also signals a shift in how mature SaaS organizations run internal operations, with explicit emphasis on automation, analytics, and AI-enabled decision support rather than manual coordination.
From a SaaS career perspective, the work builds durable operating leverage skills: capacity planning, utilization economics, and the governance needed to keep sales, delivery, and finance aligned on a single view of supply and demand. Exposure to systems such as CRM, ERP, and PSA, alongside data fluency and light coding, maps well to modern SaaS ops paths where leaders are expected to pair process design with measurable outcomes.
This role fits operators who enjoy balancing strategic roadmaps with day-to-day execution, and who are comfortable leading globally distributed stakeholders through ambiguity and tradeoffs. It is also well matched to managers who want their next step to include technology-led transformation, not only people leadership and reporting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
As the Sr Manager of the Global Fulfillment Solutions, you will lead the Global Fulfillment Solutions Team, setting the strategic vision and objectives for scalable resourcing processes and automations, leveraging AI and a team of Global fulfillment managers, that will drive efficient resource utilization across the company. You will be responsible for defining the long-term roadmap for internal and external resource fulfillment, talent allocation, ensuring direct alignment with Snowflake’s annual revenue and delivery goals.
This person will elevate the global fulfillment function from transactional fulfillment to a strategic advisory via automation and AI. By using Snowflake technology and internal AI tools—including CoCo (Cortex Code), Raven, and other emerging capabilities—you will define an AI-forward path to bring insights to actions faster. We need someone comfortable with SQL and coding who actively embraces our proprietary AI technology to transform how fulfillment work gets done.
Key Responsibilities
1. Strategic Leadership & Governance
Define the Roadmap: Define the long‑term roadmap for resource fulfillment, talent allocation, and partner engagement, aligning directly with annual revenue and delivery goals.
Policy Development: Develop and implement global resourcing policies, procedures, and systems to ensure optimal allocation of human and technical resources and consistent high-quality fulfillment.
Executive Alignment: Collaborate with senior executives to establish teams and develop strategies for resource coverage within budget constraints.
Cross-Functional Partnership: Facilitate cross-functional communication and collaboration to ensure alignment of resource allocation with business objectives, acting as the bridge between Sales, Delivery, and Finance.
2. Operations& Performance
Drive Key Metrics: Drive Services Delivery to meet goals for billable utilization, time to staff, and time to start.
Performance Monitoring: Monitor and analyze resource utilization metrics, providing regular, insightful reports to senior management on the health of the business.
3. Innovation, Analytics & Technology
Capacity Planning: Partner with BizOps to drive sophisticated scenario planning and predictive analytics, informing global recruiting and partner strategy well ahead of demand. Leveraging Certinia PSA not just to track current needs, but to forecast staffing needs and optimize resource allocation.
Tech Enablement: Champion the adoption of AI and advanced analytics within the Global Fulfillment tech stack, shifting the function from transactional fulfillment to strategic advisory.
Data-First Culture: Instill a data‑first culture within Global Fulfillment and among delivery leaders, leveraging predictive models for demand forecasting, skill matching, and automation of routine tasks.
4. Team Leadership & Development
Global Leadership: Lead and develop a global team of Global Fulfillment Managers, elevating the function through coaching, strategic guidance, and accountability for high-quality fulfillment outcomes.
Mentorship: Mentor and develop team members, providing ongoing coaching and performance management to build a best-in-class operations team.
Qualifications
Required Experience:
10+ years resource management experience in the software solutions industry.
5+ years in a leadership role, with experience leading global or distributed teams.
Strategic & Operational Mix: Proven ability to manage day-to-day fulfillment (utilization, conflict resolution) while simultaneously driving long-term strategic initiatives (AI adoption, roadmap planning).
Systems Proficiency: Proficiency in resource management software, ERP systems, and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday).
Analytical Excellence: Excellent analytical and problem-solving skills with the ability to proactively analyze data to drive business recommendations.
SQL Coding preferred.
Key Competencies:
Communication: Clear and concise communication in both written and verbal form; outstanding interpersonal abilities.
Diplomacy: Ability to be diplomatic or firm when necessary to drive business forward or obtain results.
Agility: Ability to manage multiple tasks and tight deadlines with confidence and ease; able to prioritize across multiple groups and time zones.
Education: Bachelor's degree in Business, Operations, or related field.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
