Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Communications leadership roles in SaaS increasingly sit at the intersection of product narrative, market credibility, and internal alignment, especially for platforms that operate in reliability and operations. This interim Director remit spans external PR, social channels, and employee communications, reflecting how modern SaaS brands need one coherent story across analysts, media, and a distributed workforce.
For a communications professional building a SaaS career, the value here is the breadth of operating surface area. Owning data-driven research, executive ghostwriting, and measurable reporting builds fluency in how SaaS companies translate technical themes into differentiated positioning. The scope also reinforces core SaaS communication muscles such as change communications tied to product evolution, agency orchestration across regions, and cadence-based stakeholder management.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking an Interim Director of Communications to join our diverse, customer-focused team! As Interim Director of Communications, you will report to the Chief Communications Officer and lead a team of three internal professionals along with five global agencies. You will be part of the Global Communications team, responsible for protecting and promoting the PagerDuty brand both externally to the market and internally to our global workforce of Dutonians. You will oversee PR/Media Relations, Social Media, and Internal Communications, ensuring our storytelling remains cohesive across all channels.
This is an exciting opportunity to step into a dual-impact leadership role during a high-growth period, serving as a high-level strategist navigating our platform narrative for the media while keeping our employees informed and inspired. The ideal candidate is a seasoned, versatile communications leader with a "playbook-optional" mindset who thrives in fast-paced, SaaS environments and has a passion for building executive trust and driving operational excellence.
**This role is expected to come into our San Francisco office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!**
KEY RESPONSIBILITIES
- Lead Global PR & Media Strategy: Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
- Oversee Research & Thought Leadership: Lead the end-to-end production of quarterly data-driven research studies and partner with executives to ghostwrite high-impact narratives on Agentic AI and the Operations Cloud.
- Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
- Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy, while providing high-level oversight for brand voice consistency across social media.
- Execute Media Events & Awards: Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top-tier recognition for PagerDuty’s innovation.
- Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success.
BASIC QUALIFICATIONS
- 12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications.
- 5+ years of experience managing PR agencies and leading high-performing internal teams.
- Proven experience in executive coaching and ghostwriting for C-suite leaders.
- Experience managing large-scale internal events (e.g., Town Halls) and complex change management initiatives.
- Bachelor’s degree in Communications, Journalism, Marketing, or equivalent degree or experience.
PREFERRED QUALIFICATIONS
- Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
- Exceptional "pivot" skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
- High-growth veteran: Experience navigating mid-to-large scale enterprise tech companies.
- Poise under pressure: Demonstrated ability to manage crises and overlapping deadlines with a calm, strategic approach.
- Relationship builder: Ability to quickly earn trust with executive leadership and lead a diverse, global team.
The base salary range for this position is 147,000 - 246,400 USD. This is a 6 month, contract role and is not eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
