Why This Job is Featured on The SaaS Jobs
This Account Executive role stands out in the SaaS landscape because it sits at the intersection of enterprise expansion and platform adoption. The remit is not purely net new logo hunting; it centres on growing an established portfolio through multi-product conversion, which is a common go-to-market motion for mature SaaS companies building durable revenue from existing customers. The emphasis on executive relationships and measurable outcomes reflects how enterprise SaaS value is often proven beyond feature sets.
From a SaaS career perspective, the role builds depth in complex deal management and account planning, with clear exposure to cross-functional selling alongside Solutions Consulting, Customer Success, Renewals, and Product. Working with an ROI narrative and disciplined forecasting in Salesforce also develops operating cadence that transfers across enterprise SaaS organisations, particularly those running structured qualification frameworks such as MEDDICC.
This position is best suited to a sales professional who prefers consultative, stakeholder-heavy cycles and enjoys shaping expansion strategy over time. It will fit someone comfortable with rigorous pipeline hygiene, in-person executive engagement, and coordinating internal teams to move multi-threaded opportunities forward in an enterprise environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.
The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
KEY RESPONSIBILITIES
- Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
BASIC QUALIFICATIONS
- 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long-cycle enterprise sales.
- Demonstrated experience selling to and influencing C-level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
- Expertise applying MEDDICC and Command of the Message (COM) methodologies.
- Experience managing high-value accounts
- Track record of success with multi-product sales and solution-based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
