Why This Job is Featured on The SaaS Jobs
PagerDuty’s Business Development Representative role sits at a familiar but important junction in SaaS: the handoff between market awareness and a qualified pipeline. As the initial point of contact for target accounts, this position reflects how subscription software companies build predictable revenue by combining structured outbound motions with clear value articulation, rather than relying on one-off inbound demand.
For someone building a career in SaaS, the role offers durable exposure to the mechanics of modern sales development. Working alongside Account Executives and adopting a defined messaging and discovery approach creates a foundation in how SaaS teams segment territories, test outreach channels, and translate product outcomes into business conversations. Experience with common tooling like Salesforce and sales engagement platforms also travels well across SaaS organizations and revenue teams.
This role tends to suit professionals who like measurable work, consistent iteration, and learning through repetition and feedback. It aligns with early-career sellers who want to develop prospecting discipline, customer-facing confidence, and an understanding of how opportunities are created and progressed in a SaaS sales cycle.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Overview Of The Role
PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.
Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty
This isn't just a job—it's an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty's Business Development team and prepare for an adventure like no other!
Key Responsibilities:
Value Selling- focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenge
- Effectively communicate PagerDuty's business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.
- Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers
- Consistently achieve sales goals, maintaining a proven track record of success.
- Exhibit strong collaboration and time management skills to maximize efficiency and productivity.
Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives"
- Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.
- Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts
- Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.
Basic Qualifications:
- Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.
- Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.
- Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.
- Passion for technology
- 1-2 Years experience in outbound prospecting
Preferred Qualifications:
- Prior sales development experience preferred
- Experience using salesforce.com preferred
- BA/BS Degree
