Why This Job is Featured on The SaaS Jobs
People Operations roles are often where SaaS companies either build repeatable internal systems or accumulate operational debt. This listing stands out because it sits inside a modern, product-led AI SaaS business with a global footprint, where employee lifecycle processes must work across time zones, entities, and rapid headcount change. The emphasis on HRIS and global payroll tooling signals a function designed to scale rather than rely on ad hoc coordination.
For a SaaS career, this kind of seat offers a practical view into how high-growth software organisations standardise onboarding, data hygiene, and policy documentation while maintaining consistency across distributed teams. Experience improving and automating people processes translates well across the ecosystem, since most scaling SaaS companies converge on similar challenges: clean systems of record, compliant workflows, and service-oriented internal operations that keep pace with product and go-to-market expansion.
This role is best suited to someone who enjoys structured problem-solving, operational ownership, and cross-functional support work that touches nearly every team. It will likely appeal to early-career operators or administrators who want breadth across the employee lifecycle, as well as those interested in building strong fundamentals in tooling, process design, and reliable execution within a remote-first SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
As People Operations, you will play a vital role in ensuring smooth onboarding, offboarding, and ongoing support for employees. Your responsibilities will encompass a range of tasks including policy documentation, administrative support and fostering a positive workplace culture.
Facilitate all People Operations functions, such as benefit administration, visa-related requests, policy updates etc.
Ensure accurate and up-to-date employee data across our HRIS (HiBob) and global payroll platform (Deel).
Manage the full employee life-cycle, including onboarding, internal operations, offboarding and employee experience.
Continuously improve and automate People processes to enhance efficiency and scalability.
Requirements
We do not require any formal experience, certifications or degrees. Instead we are seeking enthusiastic, proactive individuals who can showcase working in a fast-paced environment, solving multiple problems. We do require:
Strong interpersonal skills, and a getting-things-done mindset.
Excellent verbal and written communication skills that demonstrate a high level of professionalism.
Highly organised and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat.
Bonus Experience:
