Why This Job is Featured on The SaaS Jobs
This role sits at the intersection of SaaS delivery and product-led outcomes, where enterprise customers expect a platform to be tailored, integrated, and operationalised quickly. Within a mature SaaS environment like an operations cloud, forward deployment work becomes a practical extension of product adoption, translating a multi-tenant platform and AI capabilities into real production workflows.
For a SaaS career, the long-term value is breadth across the full lifecycle of implementation, from scoping and architecture choices through deployment, optimisation, and feedback loops into product teams. It builds fluency in the mechanics that matter in modern SaaS operations: cloud-native patterns, CI/CD, observability-minded delivery, and the realities of integrating generative AI into existing systems. The cross-functional nature also develops a strong sense of how Support, Success, Professional Services, and Engineering coordinate around customer outcomes.
This is best suited to an experienced engineer who prefers customer-adjacent problem solving and can switch between hands-on delivery and technical leadership. It fits someone comfortable owning ambiguous integration work, communicating with senior stakeholders, and mentoring others while maintaining a product mindset about repeatability and platform leverage.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty - Senior Forward Deployment Engineering Delivery Consultant (FKA Senior ScaledDelivery | Success on Demand Consultant)
The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers.
This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies.
The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement.
Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives.
This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices.
Responsibilities:
- As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud.
- Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives.
- Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations.
- Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required.
- Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases.
- Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.
Requirements:
- 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments.
- Cloud & Architecture Mastery: Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines.
- AI Implementation: Experienced in deploying generative AI models and integrating them into complex platforms.
- AI-Driven Development: Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery.
- Tech Stack: Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines.
- DevOps Best Practices: Proven track record in debugging, testing, security, and managing the full software delivery lifecycle.
- Strategic Leadership: Experience managing large-scale platform deployments and AI initiatives from scoping to delivery.
- Stakeholder Management: Ability to influence senior executives and translate technical strategies into business outcomes.
- Team Mentorship: Strong background in leading cross-functional teams and fostering collaborative, high-performance environments.
- Certifications: Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE.
- Customer Collaboration: Comfortable providing technical guidance directly to clients, data scientists, and architects.
- Soft Skills: Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
