Why This Job is Featured on The SaaS Jobs
Salesforce remains a core operating system for many SaaS companies, and this role sits at the intersection of revenue workflow, customer operations, and enterprise application reliability. PagerDuty’s emphasis on a global application environment and critical business data points to a mature SaaS organization where systems work needs to support scale, governance, and consistency across regions and teams.
For a SaaS career, the standout value is breadth across the full Lead to Order lifecycle and adjacent tooling that commonly underpins subscription businesses, including CPQ, billing, marketing automation, and e-signature. Experience improving these connected systems builds durable expertise in how SaaS revenue is actually executed, from pipeline creation through contracting, provisioning, and renewals. The role also signals a modern operations toolkit through the explicit use of generative AI to accelerate configuration, documentation, and analysis.
This position fits professionals who like translating business process into platform design, and who can balance stakeholder collaboration with disciplined system stewardship. It will suit someone comfortable owning operational outcomes, working across product, sales, support, and technical teams, and iterating on automation without losing sight of data quality and security.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is growing, and we are looking for an experienced Salesforce Administrator to help design and implement a world-class, global network. As a Salesforce Administrator, you will help design, build, and support PagerDuty’s growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.
About This Role
Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty, designs, builds, and maintains a growing suite of applications around the world.
Responsibilities
- Act as a Product Management liaison, collaborating with stakeholders (including Product Managers) to conceptualize, refine, and prioritize requirements, ensuring system functionality aligns with critical business process efficiencies and improvements.
- Drive strategic process improvements and automations, utilizing AI tools like Claude Code and Cowork to accelerate declarative Salesforce development and shift focus toward high-value strategic analysis.
- Maintain and continuously improve the Lead to Order process and core enterprise applications (Salesforce, Zuora, CPQ, Marketo, DocuSign) while actively managing and optimizing the Agentforce customer support bot to meet case deflection and resolution goals.
- Prepare documentation for system enhancements, leveraging AI tools like Claude Cowork to expedite content creation and enrich our internal knowledge base.
- Provide training and leadership to super-users, manage user security, and interface daily with business users, engineers, QA, and TechOps managers to support operations.
Requirements
- Excellent oral and written communication and presentation skills
- 3+ years of Business System Analysis or Salesforce Administration in a high-growth technology company
- Strong analytical skills and attention to detail required
- Strong technical knowledge and experience with Salesforce.com declarative development including Flow
- Proven ability to leverage generative AI tools (such as Claude Code and Cowork) to accelerate task execution, automate routine configurations, and shift focus toward strategic business analysis.
- Salesforce Administrator Certification strongly preferred
- 1-2 years experience with Salesforce CPQ and/or Revenue Cloud preferred
- 1+ year experience with Agile Methodology preferred
- Ability to work cross-functionally, with multiple teams and stakeholders
- Self-starter, reliable team player with ability to deliver projects on-time
- Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
