Why This Job is Featured on The SaaS Jobs
This Software Engineer role sits at the heart of a mature SaaS platform where scheduling is a foundational product capability tied directly to reliability operations. Work on a core scheduling system touches the kinds of constraints SaaS companies routinely face at scale, including multi-tenant expectations, high availability, and the need to evolve long-lived product surfaces without breaking customer workflows. The listing also signals a shift toward AI-native foundations, reflecting how established SaaS vendors are modernising core systems rather than only adding peripheral features.
From a SaaS career standpoint, the role offers durable experience in designing and operating production services that customers depend on every day. Building microservices, APIs, data streams, and scalable databases maps cleanly to common platform patterns across SaaS categories, while collaboration with product and design provides exposure to how SaaS teams translate operational needs into shipped product. Ownership that includes on-call responsibility reinforces an operator mindset that is increasingly valued in cloud software.
This role is best suited to engineers who prefer end-to-end accountability and enjoy balancing feature delivery with reliability work. It aligns well with professionals who want to deepen distributed systems skills while staying close to customer-facing product decisions, particularly those comfortable working across Java and React in a full-stack context.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking a Full-Stack Software Engineer to join our diverse and customer-focused team!
In this role,you’ll be working on our scheduling platform which is a core piece of our business to help organizations distribute on-call responsibilities across their teams. This is an exciting opportunity as you’ll help us realize the long term vision for the product to build flexible and extensible scheduling capabilities powered by AI-native foundations. You’ll architect and build a suite of highly available services, scalable databases and reliable data streams while pioneering agentic development practices that leverage AI as a first-class engineering partner. You will also have plenty of opportunities to partner with the product and design teams on shaping new products and features for our customers. The ideal candidate will have full stack experience with Java, and React and be responsible for promoting engineering excellence principles with our design, dev, test and release cycles.
Why we need you
The Mobilization Team is looking for a passionate software engineer to help us build the future of Schedules for the Operations Cloud. As an engineer on the team, you’ll be working on our scheduling platform which is a core piece of our business to help organizations distribute on-call responsibilities across their teams. You’ll help us realize the long term vision for the product to build innovative, flexible and extensible scheduling capabilities by architecting and building AI-native foundations (a suite of highly available services, scalable databases and reliable data streams accessed via an agentic framework). You will also have plenty of opportunities to partner with the product and design teams on shaping new products and features for our customers. You’ll also be responsible for promoting engineering excellence principles with our AI-first design, dev, test and release cycles.
Key Responsibilities
- From day one, you’ll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.
- Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
- With 20,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
- Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.
Basic Qualifications
- Minimum of 4 years of experience designing, building, and operating large systems with scalability, availability, and performance requirements.
- Development experience working on customer-facing and web-based systems.
- Demonstrated experience with Java/ Python, React, AI coding tools
- You have built or worked on a customer-facing product
Preferred Qualifications
- You have operational experience in a cloud technologies such as AWS
- You have operational experience with databases & tools (e.g. MySQL, Aurora, Kafka, NoSQL, applying software engineering principles to data problems, etc.)
- Experience building user-facing public APIs
- You’ve had experience designing & implementing distributed and highly available systems
The base salary range for this position is 115,000 - 165,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
**This role is expected to come into our Toronto office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!**
