Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Community and advisory programs have become a core lever in B2B SaaS, especially for products serving technical buyers like IT teams and MSPs. This role stands out because it formalises how customer voice is gathered and translated into product-direction input through structured forums such as customer advisory boards and user groups, alongside executive-level engagements.
For a SaaS career, the long-term value is the systems thinking it builds around customer feedback loops. Owning cadence, agendas, communications, and follow-through develops a repeatable operating model that travels well across SaaS organisations, from customer marketing to customer success operations. The exposure to senior stakeholders and practitioner communities also sharpens judgment around prioritisation, narrative, and how insights get socialised internally.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
As a Customer Advisory & Community Programs Manager at NinjaOne, you will own the programs that bring our most engaged customers — IT professionals, MSP leaders, and executives — together to share feedback, shape our product direction, and build lasting peer connections. You will manage the full lifecycle of our Customer Advisory Boards (CABs) and User Groups, while also providing scheduling and coordination support for CxO advisory and MSP peer group engagements.
This role sits at the intersection of customer experience, executive engagement, and community building. You are equal parts program manager, event coordinator, and relationship steward; someone who can run a tight calendar, craft a polished executive invite, and keep a dozen moving parts on track without breaking a sweat.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, MA, MD, ME, NC, NJ, NY, or VA
CAB & User Group Program Management: Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up
CxO Advisory Scheduling: Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders
Feedback Loop Management: Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned
Community Response Management: Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints
Communications & Recaps: Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience
3–5+ years of experience in program management, customer engagement, executive support, or a related field; experience in a community, advocacy, or customer marketing function is a strong plus
Familiarity with technical customers or audiences (IT, MSP, SaaS) is a meaningful bonus; you don't need to be an engineer, but you should be able to hold your own in the conversation
Proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace); experience with Asana or similar project management tools is a plus
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
