Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Implementation-led Customer Success roles sit at the centre of SaaS value delivery, translating a signed deal into real product usage and measurable outcomes. In this case, the work is anchored in an industry-specific platform for mining operations, where replacing spreadsheets and paper processes typically means complex workflows, multiple stakeholder groups, and high expectations around reliability and change management.
For SaaS professionals, this kind of remit builds durable experience in the mechanics of adoption. Running go-lives, configuring the product to customer needs, handling data migration, and creating repeatable playbooks are core capabilities that transfer across B2B SaaS, particularly in products with longer onboarding cycles. The emphasis on structured project planning and training also develops the cross-functional coordination that becomes increasingly important as SaaS companies scale their customer base and standardise delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
đ About Us
CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
đź The Role
We are opening expressions of interest for a detail-oriented Customer Success Manager, This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.
đ Key responsibilities
Lead end-to-end presales and implementation projects from kick-off to go-live
Develop and execute detailed project plans tailored to each customer's needs
Configure the CorePlan platform to meet specific customer requirements
Conduct thorough data migration and validation processes
Design and deliver customised training programs for various user roles
Manage project timelines, milestones, and resources to ensure on-time, successful deployments
Collaborate virtually with our global team to address customer-specific needs
Create and maintain project best practices and playbooks
Provide post-implementation support to ensure smooth adoption and resolve any issues
Conduct regular check-ins and health checks with assigned accounts
Work autonomously while maintaining strong communication with the team
You will thrive in this role if you have:
Minimum 3 yearsâ experience in Customer Success, project management or consulting, ideally in SaaS
Bachelorâs degree in Business, Computer Science, Engineering or similar (preferred)
Proven track record of successfully implementing complex software solutions
Strong project management skills with ability to manage multiple implementations simultaneously
Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
Technical aptitude with the ability to quickly learn and become proficient in new technologies
Experience working in a global team environment and collaborating across time zones
Problem-solving mindset with a talent for finding creative solutions to customer challenges
Experience with CRM and project management tools
Experience in mining industry will be helpful but not necessary
đ Why our team love working here
Highâimpact role in a productâled, fastâgrowing company expanding internationally.
Close partnership with customers who deeply care about what we build.
Supportive, outcomeâdriven team with plenty of autonomy.
Access to EAP mental health & wellbeing services for you and immediate family members
đ Ready for your next adventure?
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at careers@coreplan.io
đ¤ Recruitment Agencies
We appreciate your hustle, but weâre not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io
