Why This Job is Featured on The SaaS Jobs
This Manager role sits at a common inflection point for SaaS companies building repeatable internal operations: turning ad hoc end user support and tooling into a dependable service layer. With Prophecy positioned around AI-native data preparation and enterprise usage, the IT function becomes a practical enabler of product delivery, employee productivity, and governance rather than a back office utility.
For a SaaS career, the value is the mix of operational rigor and platform thinking. The remit touches identity and access management, endpoint management, SaaS application administration, and workflow automation, all areas that translate across modern subscription businesses. The close partnership with Security and the emphasis on audit readiness also builds experience that maps to how SaaS firms earn and maintain customer trust, especially as enterprise requirements and compliance expectations increase.
This role tends to suit an IT operations leader who prefers measurable service outcomes, documented processes, and automation over constant firefighting. It is a strong match for someone comfortable coordinating across Security, Engineering, and business stakeholders, and who wants ownership of how internal systems scale with headcount and complexity. Candidates who enjoy improving reliability through standards, tooling, and vendor management should find the scope aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Prophecy
The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world's top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform and prepare data, to ship trusted insights at enterprise scale.
Don't miss the rocket ship, join Prophecy and build the next data revolution.
Position Summary
We are seeking an experienced Manager – IT Services & Operations to lead and scale our IT operations, end-user support, infrastructure management, and IT process automation. This role will be responsible for ensuring a seamless technology experience for employees while driving operational excellence, process maturity, and service reliability across the organization.
The successful candidate will also serve as a key partner to the Security team, enabling the successful implementation of security controls, compliance initiatives, audit readiness, access governance, and security hardening programs. While not directly responsible for defining security strategy, this role will play a critical role in operationalizing security requirements and ensuring organizational adherence to established security standards and policies.
Key Responsibilities
IT Services & Operations
- Architect and execute technical IT operations and end-user support across the organization.
- Ensure timely resolution of hardware, software, networking, and application-related issues.
- Develop and maintain automated workflows for employee onboarding, offboarding, device provisioning, asset management, and lifecycle management processes.
- Architect, configure, and maintain enterprise applications, identity providers, and complex access control systems.
- Engineer and optimize IT infrastructure, systems, licenses, and technology assets.
- Establish and improve IT service delivery processes, SLAs, and operational standards.
- Manage vendor relationships and technology procurement activities.
Security Partnership & Compliance Enablement
- Act as the primary IT partner for implementing and operationalizing security initiatives across the organization.
- Collaborate closely with the Security team to support security hardening programs and remediation efforts.
- Ensure endpoint compliance, device management, patching, and system configuration standards are consistently maintained.
- Support compliance initiatives including audit readiness, evidence collection, access reviews, policy implementation, and control monitoring.
- Assist with vulnerability remediation efforts and ensure timely closure of IT-related security findings.
- Partner with Security and Engineering teams to implement access management, identity governance, MFA, endpoint protection, and other security controls.
- Support business continuity, disaster recovery, and incident response preparedness activities.
- Promote security awareness and reinforce security best practices across the organization.
Automation & Process Improvement
- Identify opportunities to automate manual IT processes and improve operational efficiency.
- Implement workflow automation for provisioning, access management, asset tracking, and operational reporting.
- Drive continuous improvement initiatives to enhance employee experience and service delivery.
- Develop operational dashboards and metrics to track service effectiveness and process maturity.
- Evaluate emerging technologies and recommend improvements to support organizational scalability.
Documentation & Knowledge Management
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Maintain comprehensive documentation of IT systems, processes, procedures, and operational standards.
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Develop and manage knowledge base articles and user guides.
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Ensure documentation supports compliance, audit requirements, and operational continuity.
What You'll Need
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Bachelor's degree in Computer Science, Information Technology, or a related field.
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6–9 years of experience in IT Operations, Infrastructure Support, or Enterprise IT environments.
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Strong experience supporting macOS, Windows, Networking, and SaaS applications.
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Hands-on experience with identity and access management, endpoint management, device compliance, and enterprise productivity tools.
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Solid understanding of IT service management principles and operational best practices.
- Experience supporting compliance, audit, governance, or security-related initiatives in partnership with Security teams.
- Exposure to automation tools, proficiency in scripting (e.g., Python, Bash) for automation, workflow management, or process optimization initiatives.
- Strong troubleshooting, problem-solving, and stakeholder management skills.
- Excellent communication skills with the ability to work effectively across technical and non-technical teams.Strengthen organizational readiness for growth while maintaining operational and compliance standards.
Preferred Qualifications
- Certifications such as ITIL, Microsoft, Google Workspace, Jamf, Okta, JumpCloud, or equivalent.
- Experience supporting compliance frameworks such as SOC 2, ISO 27001, GDPR, or similar standards.
- Experience working in a high-growth startup or fast-paced technology environment.
- Familiarity with modern endpoint management, asset management, and IT automation platforms.
- Experience supporting globally distributed teams.
Success in This Role
- Deliver a reliable and scalable IT environment that enables business productivity.
- Establish efficient and repeatable IT operational processes.
- Serve as a trusted partner to the Security team in driving compliance, audit readiness, and security initiatives.
- Improve automation, operational efficiency, and employee technology experience.
- Strengthen organizational readiness for growth while maintaining operational and compliance standards.
What You'll Have At Prophecy
- Great company culture.
- Competitive compensation.
- Fair and Open Equity awards for everyone.
- Amazing work.
- Private medical insurance.
- Manage your own growth and career.
- High learning opportunity.
- End-to-end ownership of your project.
