Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Solutions Architecture sits at a pivotal point in modern SaaS, translating product capability into real-world deployments across varied customer stacks. In this case, the focus on integrating an enterprise AI platform makes the work especially representative of where many SaaS products are headed: deeper connectivity to identity, security, and data sources that live across multiple systems. The Bangalore-based, hybrid setup also signals a role anchored in close collaboration with cross-functional partners during implementation.
For a SaaS career, this kind of seat builds durable operator skills that travel well between vendors and categories. Supporting onboarding and troubleshooting develops fluency in how subscription software succeeds after the contract is signed, including the practical realities of adoption, time-to-value, and technical constraints inside enterprise environments. The mix of scripting, API work, and investigation alongside senior architects is a strong foundation for progressing into Solutions Architect, Solutions Engineer, or customer-facing platform roles.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking an Associate Solutions Architect to join our growing Solutions team in Bangalore and help customers successfully deploy and integrate Glean. This is an associate role designed for early-domain talent (recent CS graduates or people looking to switch domains) who want to grow into a customer-facing AI focussed technical role. You’ll work alongside a team of Solutions Architects to support customer onboarding, integrations, and troubleshooting, while building your skills in cloud technologies, APIs, and enterprise architectures.
You will:
- Support our commercial and corporate customers as their primary technical advisors— helping them design and implement Glean within their environment.
- Assist with onboarding data sources and integrations (e.g., SaaS apps, internal systems), including configuration, validation, and basic troubleshooting.
- Help build and maintain tools, scripts, and templates that make it easier for customers to integrate with Glean based on their business application stack.
- Participate in technical investigations: review logs, reproduce issues in test environments, and document findings so senior teammates and engineering can drive a fix.
- Collaborate with Customer Success, Delivery Excellence, AI Outcomes, Support, and Product to ensure customers have a smooth deployment and are set up for long-term success.
- Contribute to internal and customer-facing documentation, runbooks, and best practices so future teammates and customers can move faster.
- Join customer calls (shadowing at first, then leading parts of the conversation) to walk through technical setup, explain options, and capture requirements.
- Learn Glean’s platform in depth and gradually take on ownership of smaller customer workstreams and configurations.
About you:
- Bachelor’s degree in Computer Science, Computer Engineering, with a related technical field (or equivalent practical experience).
- 3-5 years of industry experience in software engineering, technical support, solutions engineering/architecture, professional services, or similar technical roles; internships, co-ops, or significant academic projects are a plus.
- Comfort in reading and writing code in at least one of: Python, Java, or Go (coursework, projects, or internships all count).
- Understanding of REST APIs and JSON, and interest in building or integrating APIs as part of real-world systems.
- Basic familiarity with cloud concepts (e.g., AWS, GCP, or Azure), Linux command line, and debugging techniques like log analysis or tracing requests — or a strong willingness to get hands-on quickly.
- Excited to learn about Enterprise AI, networking, security, and identity (SSO, SAML, OAuth) in enterprise environments over time.
Location:
- This role is hybrid (3-4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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