Why This Job is Featured on The SaaS Jobs
This HR Partner role stands out in the SaaS ecosystem because it sits inside a global B2B platform business operating across many countries, where people decisions directly affect customer delivery and operational reliability. Supporting leaders across functions in a company managing distributed workforces at scale is a distinctly SaaS-shaped challenge, with recurring processes, standardised frameworks, and a constant need for consistency across geographies.
For a SaaS career, the role offers durable experience in building operating cadence around performance, talent, and employee relations while staying aligned with central HR expertise areas and People Operations. The emphasis on using data and insights, plus comfort with HR systems and digital tools, maps well to how modern SaaS organisations run, where instrumentation and repeatability matter as much as judgement. Exposure to global frameworks also translates across many multi-product or multi-region SaaS environments.
This position is best suited to an HR professional who prefers being embedded with managers, coaching day-to-day decisions and translating strategy into practical interventions. It will fit someone who enjoys balancing advisory work with execution, is comfortable engaging stakeholders at different levels, and wants to deepen capability in scalable people practices within a software-led organisation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
As Papaya continues to scale globally, we are looking for an HR Business Partner to join our HRBP team, reporting to the Head of HRBP. In this role, you will work closely with managers and teams across the organization, supporting the execution of the people strategy and driving day-to-day organizational effectiveness.
You will partner with leaders at different levels, while working in close alignment with the Head of HRBP, HR Centers of Excellence, and People Operations, to ensure high-quality people decisions, strong management practices, and consistent employee experience.
Key Responsibilities:
- Partner with managers and team leads to support performance, execution, and team effectiveness
- Support the implementation of the people strategy within business units
- Coach managers on day-to-day people’s decisions, strengthening leadership quality and ensuring strong and consistent management practices
- Identify organizational challenges and support the implementation of practical, high-impact solutions
- Use data and insights to support decision-making and identify trends that impact teams and performance
- Provide ongoing support to employees, building trust and ensuring a high-quality employee experience
- Partner with HR Centers of Excellence to implement global frameworks (Talent, Reward, L&D), ensuring adoption and real business impact
Requirements:
- At least 5 years of experience as an HRBP in a fast-paced global environment
- Strong understanding of people processes (performance, talent, employee relations)
- Experience working closely with managers as a trusted advisor
- High ownership, accountability, strong consulting skills, and execution capabilities
- Strong interpersonal and communication skills
- Courage and confidence to challenge managers and provide honest, constructive feedback
- Hands-on, proactive, and solution-oriented approach
- Data-driven mindset and comfort working with HR systems and tools
- Tech-savvy, with experience working with digital tools and AI-based solutions
