Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Job title: Facilities Assistant (Maternity Cover)
- Division, department: Global Facilities & Real Estate
- Location: Budapest
- Reporting to: Facilities Manager, FM Operations Manager Eastern Europe
- Job Type: Permanent, Full time (Monday to Friday, 9am to 5pm)
- Role summary:
Genesys is seeking a Facilities Assistant to join our facilities management team at our Budapest office. The Genesys Global Facilities & Real Estate team supports over 50 locations around the world with headquarters located in Menlo Park, California.
The Budapest office is home to a team of up to 200 R&D engineers and we are looking for a positive and outgoing person to join this fun and energetic team. The Facilities Assistant will be the ‘go to’ office contact for our employees as well as being the ‘face’ of the organization to our guests and visitors and will therefore be essential to setting the office culture and vital to the success and energy of this innovative work setting.
Reporting to the site Facilities Manager you will have responsibility for assisting in the delivering of a full array of office services to ensure the organization has the most suitable working environment for its employees and their activities. Using best business practice to improve efficiency and productivity, this role will be a key member of the facilities team and be accountable for the following duties:
- Act as office concierge/receptionist to welcome guests and visitors, answer incoming calls, book & coordinate meetings & events, and assist with general enquiries from staff and other building users.
- Support local staff on an as-needed basis.
- Assist in the delivery of soft and office services such as catering and hospitality, cleaning, security, desk move management and office furniture, etc.
- Ensure excellent workplace housekeeping and site is presentable for staff and external visitors.
- Conduct office administration tasks such as deliveries & stock management, mail & postage, courier requests, coordination of parking requirements, files & records management, and ensuring general office equipment is functional to meet staff requirements.
- Assist with coordination and act as site contact for maintenance activities, both planned and reactive.
- Assist with financial operations such as purchase order creation, invoice approvals, and operational cost tracking.
- Support and execute fun and social events, projects, and office routine as needed, end to end.
- Help with travel plans of the company’s employees and incoming international visitors.
- Onboarding of new hires.
- Administration of H&S duties and coordinate all workplace activities and safety training in accordance with organization’s safety policy.
- Be an accountable member of the site emergency management team and undertake training in the required fields of first aid and fire warden duties.
- Work constructively with the wider EMEA FM team to promote continual development and sharing of ideas and best practice.
- Assist with promoting the facilities function and activities to all staff.
- Security System Admin – Assist with issue of access card to employees and updating details on Access Control system
Characteristics, Skills, and Experience required:
- Minimum 2 years’ relevant experience in either facilities management or hospitality delivery with a demonstrable interest to develop within the field.
- Excellent spoken and written English.
- A qualification in a relevant field is desirable e.g., Hospitality Industry, Facility & Office Management.
- Excellent customer service and people skills, with a strong ability to communicate effectively verbally and in written format.
- Demonstrate a self-starter attitude and ability to work on own initiative.
- Organized, details oriented and able to handle multiple projects simultaneously while meeting targets.
- Excellent time management skills and the ability to prioritize work.
- Exceptional organizational and multitasking skills, Strong service orientation.
- Independent, innovative, and resourceful.
- Great interpersonal skills and capability to work collaboratively with other team members and the wider organization.
- Strong computer skills (PowerPoint, Excel, Outlook, Word).
What do we offer:
- The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
- The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.
- Keep you in the loop: complete support and transparency from our global and local leaders.
- An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
- Career development: we will support your professional growth because your goals are important to us.
- Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
- Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
- And a fabulous new HQ from near Nyugati Railway Station at Budapest.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
