Product Delivery Manager
About FacilityOS (Formerly iLobby):
FacilityOS is a dynamic and innovative B2B SaaS company headquartered in the heart of Toronto's vibrant tech ecosystem. We are on a high-growth trajectory, providing a market-leading platform that helps businesses improve their safety, security, compliance, and efficiency across many critical facility touchpoints. We are a team of passionate, driven individuals committed to excellence, innovation, and redefining our industry.
At FacilityOS, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.
This is a hybrid position where you'll be required to be in office at least two days a week with the flexibility to work from home the remaining days if desired.
About The Role:
We’re looking for an experienced Product Delivery Manager to own the end-to-end delivery and release management of our software products. This role is laser-focused on ensuring that releases are executed smoothly, efficiently, and predictably — from planning through deployment and post-release operations.
If you excel at orchestrating complex releases across multiple teams, managing dependencies, and driving operational readiness, this is an opportunity to have a direct impact on how we bring our products to market.
Key Responsibilities:
- Release Planning & Execution: Manage the complete release lifecycle — from planning to deployment — ensuring releases are well-coordinated, technically sound, and aligned with delivery timelines.
- Delivery Coordination: Serve as the primary point of contact for release activities, aligning Engineering, QA, and Operations on scope, timelines, and readiness.
- Schedule & Milestone Management: Maintain release calendars, track progress against key milestones, and proactively identify and resolve scheduling conflicts or blockers.
- Dependency & Risk Management: Identify, track, and mitigate delivery risks and interdependencies to maintain delivery cadence.
- Operational Readiness: Ensure that internal systems, documentation, and support teams are fully prepared for new releases. Coordinate deployment checklists, rollout plans, and release notes.
- Quality Assurance Alignment: Work closely with QA and Engineering teams to validate readiness criteria, testing completion, and deployment validation.
- Change Management: Oversee release approval and communication processes, ensuring all stakeholders are informed and aligned before go-live.
- Monitoring & Post-Release Review: Track post-release performance, coordinate incident response if needed, and lead retrospectives to drive continuous improvement.
- Process Optimization: Continuously refine delivery and release management practices to enhance reliability, efficiency, and scalability.
- Reporting & Visibility: Provide clear, concise updates and metrics on release progress, delivery velocity, and operational performance to leadership and stakeholders.
Experience You’ll Bring:
- Experience: 3+ years in release management, product delivery, or project management, ideally in a B2B SaaS environment
- Execution Focus: Proven ability to coordinate cross-functional teams to deliver releases on time and with high quality.
- Technical Understanding: Strong grasp of modern software development practices, CI/CD pipelines, and deployment processes.
- Agile Knowledge: Experience working within agile frameworks (Scrum, Kanban) and integrating release management into sprint cycles.
- Risk & Dependency Management: Skilled at identifying delivery risks and dependencies, and implementing structured mitigation strategies.
- Communication: Excellent communication skills for coordinating across engineering, QA, and operations teams, and reporting to senior stakeholders.
- Tools: Proficiency in tools like Product Board, Jira, Confluence, Notion, Zapier, and other project management tools
What Success Looks Like:
- Predictable and on-schedule releases
- Clear visibility into delivery pipelines and milestones
- Strong collaboration across engineering and operations
- Continuous improvement in delivery velocity and post-release quality
Why work at FacilityOS?
FacilityOS is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.
We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
🩺Comprehensive health coverage (includes Dental and Vision coverage)
🏠A Hybrid work environment with our office based in North York, Toronto
💡Opportunity for advancement and growth
🍕 Catered Events, Snacks, Drinks – You won’t go Hungry!
🥳 Birthday and Life Celebrations
🎉 Two annual parties in a year
FacilityOS Commitment
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.
Please note that all candidates must be legally eligible to work in Canada.
Background and Reference Checks
Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.
FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
FacilityOS Website: https://www.facilityos.com/
Follow us on LinkedIn: https://www.linkedin.com/company/facilityos
Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4
Please apply via the attached Link
