Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at the intersection of product adoption, customer strategy, and applied generative AI—an increasingly common shape of work in modern SaaS as vendors move from “feature delivery” to measurable business impact. The remit spans executive alignment, use-case discovery, and turning platform capabilities into repeatable outcomes, reflecting how AI-led SaaS products are being operationalised inside customer organisations.
For a SaaS career, the role builds durable skills in translating ambiguous customer goals into structured roadmaps, then validating value through deployment expansion and ongoing engagement. It also offers a feedback loop into product direction via collaboration with Product and R&D, a pathway that tends to sharpen product sense and the ability to represent the “voice of the user” in roadmap discussions—transferable across customer success, solutions, and product-adjacent tracks in SaaS.
This position is best suited to professionals who enjoy consultative work with varied stakeholder levels and can switch between strategic conversations and hands-on prompting or agent-building. It will appeal to those who prefer outcome ownership over ticket-based support, and who are comfortable navigating different user types to identify high-leverage workflows for AI-enabled software.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 5+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts and build AI-agents
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
- This role is remote in the U.S.
Compensation & Benefits:
The standard OTE range for this position is $130,000-$200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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