PagerDuty is seeking a Sr. Manager, Enterprise Applications (HRIS) to lead our Workday strategy and operations! In this critical cross-functional leadership role, you’ll own the vision, roadmap, and day-to-day health of Workday across Human Capital Management (HCM) and adjacent modules, while developing a high-performing team of Business Analysts and Integration Analysts. You’ll partner closely with People Operations, Talent Acquisition, Total Rewards, Payroll, Finance, IT, and Legal to deliver scalable solutions, high-quality data, and reliable integrations that enable business decisions and a great employee experience.
As a people-focused leader with strong project management and facilitation skills, you’ll drive the evolution of our Workday platform, champion process improvements, and ensure compliance and operational excellence as PagerDuty continues to grow.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture.
This role is expected to come into our San Francisco office at least 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities
- Set the Workday product vision and multi-quarter roadmap, aligning technology initiatives with People and business objectives. Oversee the end-to-end delivery of Workday system initiatives from requirements gathering through launch and post-launch support.
- Lead, mentor, and develop a high-performing team of Business Analysts and Integration Analysts, fostering a culture of continuous improvement, collaboration, and operational excellence. Establish working norms, documentation standards, and knowledge management practices.
- Direct hands-on configuration and optimization of Workday, including core HCM and key modules such as Advanced Compensation, Absence, Talent, Time Tracking, Payroll, and Benefits. Leverage Workday’s business process framework, calculated fields, EIB, and core reporting to deliver scalable solutions.
- Own governance for Workday change intake, prioritization, and release management, including design reviews, test plans, user acceptance, and production cutovers. Serve as the senior Workday subject matter expert for new features, bi-annual releases, and optimization opportunities.
- Manage the Workday security model and access controls, partnering with audit on SOX, GDPR, and data privacy requirements. Ensure robust change management and compliance with security, regulatory, and audit requirements, maintaining comprehensive documentation for business objectives, use cases, system specifications, integrations, and customizations.
- Direct the Workday integrations portfolio with internal and external systems, overseeing architecture, monitoring, error handling, and vendor coordination. Support data integrations and automation efforts across the people organization.
- Drive data quality, reconciliation, and master-data stewardship practices within Workday. Define and monitor SLAs for issue resolution and ensure high-quality, reliable data to enable business decisions.
- Guide stakeholder communication and change management for Workday, including training, release notes, and self-service enablement. Lead productive meetings, workshops, and requirements gathering sessions, translating complex technical concepts into business terms.
- Stay current with Workday and related HR technologies to recommend and implement best-in-class solutions. Identify and recommend key technologies to support and improve business processes across the people organization.
Basic Qualifications
- 3+ years of people management experience in IT, HR Systems, or a related field, with 2+ years of hands-on experience with Workday configuration, security, and reporting across multiple modules.
- Strong background in HR, IT, or related fields, with deep knowledge of Workday business process framework, calculated fields, EIB, and integrations.
- Experience managing teams responsible for Workday and other HR application portfolios, including system integrations and vendor partners.
- Experience developing multi-year technology roadmaps and strategic planning for Workday and other enterprise HR applications, with familiarity with AI tools and their application in HR systems automation and process improvement.
- Excellent communication, stakeholder management, and problem-solving skills, with the ability to speak “HR” and translate between technical and business stakeholders.
- Experience working in a SaaS or publicly traded company environment.
Preferred Qualifications
- Hands-on expertise with Workday security, business process framework, calculated fields, EIB, and core reporting.
- Familiarity with compliance and controls such as SOX, GDPR, and data privacy practices as they relate to Workday.
- Bachelor’s degree in Computer Science, Information Systems, Human Resources, or a related field, or equivalent experience.
The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
