Why This Job is Featured on The SaaS Jobs
HRIS roles are increasingly central in SaaS companies where scale depends on reliable systems, clean data, and consistent employee workflows. This Sr. HRIS Analyst position sits in a People Tech function focused on automating manual processes and pushing self-service—work that typically becomes more important as SaaS organizations add headcount, introduce new programs, and rely on integrated tooling to keep operations coherent across locations and teams.
From a SaaS career perspective, the role builds durable expertise in operating a core platform (Workday) as a product-like system: managing intake via a ticketing queue, governing change controls, and coordinating releases. That combination of configuration, stakeholder translation, and lifecycle discipline maps well to how SaaS companies run internal platforms—where reliability, auditability, and adoption matter as much as feature delivery.
This role is best suited to someone who prefers structured problem-solving and is comfortable balancing responsiveness with planned project work. It will fit professionals who enjoy working cross-functionally with People Ops, Finance, Recruiting, and Talent teams, and who want to be the person accountable for how HR technology decisions translate into day-to-day employee experience and downstream integrations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As part of the People Tech team at Gong, you’ll be working on automating manual People system processes, optimizing toward self-service, and adopting new tech features into our day-to-day requests. You are part of a small, but mighty team that will enable you to grow professionally with members that have extensive functional and technical background, which can foster your career goals. You are organized, responsive and accountable for delivering solutions and resolving system issues as they arise, understanding the impact of the system landscape and how that affects the employee experience. You will collaborate with our People Ops, People Business Partners, Talent Development, Recruiting, Benefits and Finance teams on projects that support business initiatives. You will configure and build our Talent processes (Grow @ Gong, Potential, Calibration, Development and PIP plans) and communicate effectively with stakeholders to bring requirements to results. You will manage the People Tech ticketing queue and prioritize requests accordingly while meeting service level agreements.
RESPONSIBILITIES
- Manage HR system support tickets across reporting, security assignments, business process configuration, notifications, alerts, distributing documents, and troubleshooting system issues
- Owning organization structure management of cost centers, pay groups, companies, locations, custom organizations, and hierarchies
- Ensure configuration deployments follow change controls from documentation, unit testing, UAT, approvals and Production deployment sign-offs
- Configuring and launching our Talent Management processes in Workday
- Loading inbound HR data and creating/maintaining simple outbound integrations
- Evaluate new technologies and recommend new features to test and implement
- Support bi-annual releases and testing to ensure system performance is not impacted
- Partner with stakeholders to prioritize project requests and collect requirements
- Analyze and understand downstream impacts of system integrations and configuration updates
QUALIFICATIONS
- 3+ years of experience in Workday HCM and Talent Management (Performance, Development and PIP plans, Assess Potential, Calibration) - other modules such as Absence and Advanced Compensation are a bonus
- Hands on configuration experience with calculated fields, condition rules, custom reporting, custom objects, questionnaires, business processes, tenant setup, security groups, EIBs, and Reports as a Service
- Experience with CultureAmp, Greenhouse, FreshService, DocuSign, ADP preferred
- Ability to communicate proactively and concisely
- Excellent organization skills and strong attention to detail
- Ability to prioritize and multi-task in a fast paced environment
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $106,000 - $125,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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