Why This Job is Featured on The SaaS Jobs
This Sales Engineer role sits at the intersection of enterprise SaaS adoption and AI-driven analytics, a segment where buyers often need proof of value before committing. With an AI-native platform aimed at contact centers, the work naturally involves translating product capabilities into measurable outcomes across complex stakeholder groups, which is a common pattern in modern B2B SaaS procurement.
For a long-term SaaS career, the role offers repeated exposure to the mechanics of technical selling: running structured evaluations, defining success criteria, and feeding real customer requirements back into product decisions. Experience explaining data, analytics, and applied AI concepts to non-technical audiences is broadly portable across SaaS categories, especially as more platforms embed LLM features and buyers scrutinize how those features perform in production workflows.
The position tends to fit professionals who enjoy being customer-facing while staying close to the product, and who prefer work that alternates between narrative demos and detailed problem solving. It also aligns with someone comfortable operating cross-functionally with engineering and sales, and who values building credibility through clarity, process, and domain understanding rather than persuasion alone.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Sales Engineer:
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.
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Key Responsibilities : - Delivering polished, in depth product demos to prospects
- Leading product evaluations, demonstrating attainment of success criteria for prospects
- Working cross functionally, with engineering to influence product roadmap, features, and reporting bugs
- Use deep product knowledge, and general tech understanding, to be consultative and devise solutions to customer problems
- Be able to explain complex data analytics and AI topics to people
- Empower prospect employees to champion and advocate for our solution
Qualifications :- 7+ years of experience in an enterprise environment with Sales Engineering, Consulting, or other technical customer-facing roles
- Strong understanding of SaaS solutions and web app fundamentals
- Strong business acumen, and polished presentation skills, with an aptitude for explaining complex technical concepts to laypeople
- Experience with data analytics tools and methodologies
- Basic Familiarity with ML and AI conceptsEager to learn, try new things, and take calculated risks
- Data-driven, a process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past
- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
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Compensation: We offer market-competitive compensation, based on the skill set and aptitude of the candidate.
What's In It for You :
- Vacation/PTO
- Medical
- Vision
- 401k
- Dental
