Why This Job is Featured on The SaaS Jobs
This Senior Manager, Product Design role stands out in SaaS because it sits at the intersection of product usability and sustained adoption. In subscription software, design decisions directly influence activation, retention, and expansion, and Dropbox’s emphasis on making complex work feel effortless signals a mandate that goes beyond surface-level UI polish. The remit also reflects a mature SaaS environment where design is treated as a strategic input alongside research and iteration.
For a long-term SaaS career, the role offers leverage: shaping how research insights translate into product direction, and how design systems and accessibility scale across a platform. Senior design leadership in SaaS typically requires balancing craft with operational rigor, aligning cross-functional stakeholders, and building repeatable practices that support continuous delivery. Experience in these areas tends to transfer well across B2B and prosumer SaaS companies where product-led growth depends on clarity and coherence.
This position is best suited to a design leader who enjoys ambiguity-to-clarity work, can guide multiple design disciplines, and values evidence-informed decision making. It fits someone ready to operate as a multiplier, improving not only individual experiences but also the mechanisms a SaaS organization uses to learn from users and evolve the product over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Dropbox Design & Research Team creates experiences that make work feel effortless. We're problem solvers and innovators, combining research insights with thoughtful design to craft solutions that make users’ lives easier. Through iterative design and deep user research, we uncover, understand, and solve fundamental problems that impede enlightened work. We don't just make things look good—we make complex technologies feel intuitive and joyful by putting human needs at the center. If you're passionate about creating products that are equally thoughtful, powerful and delightful, join our Design & Research team.
Areas of work include Research Program Management, Customer Access Programs (CAPS), User Experience Design, User Research, Visual Design, Interaction Design, Design Systems, Accessibility Design, Content Design, and Prototyping.
