Why This Job is Featured on The SaaS Jobs
This IT Helpdesk role stands out in a SaaS environment where secure access and reliable endpoints are foundational to shipping software. With explicit emphasis on Windows, macOS, and Okta, the position sits at the intersection of end user productivity and identity driven security, an area that has become central as SaaS companies standardise on SSO and tighter access controls.
For a SaaS career path, the work builds durable operational skills that translate across product led organisations: structured troubleshooting, documentation, and repeatable support processes. Exposure to identity management and authentication workflows also creates a bridge into adjacent SaaS functions such as IT operations, security operations, and systems administration, where understanding how users authenticate and how access is governed becomes increasingly valuable.
The role suits an experienced support professional who prefers hands on problem solving and clear ownership of incident resolution. It also fits someone who enjoys balancing user facing communication with disciplined process, particularly in environments where access permissions and privacy considerations are part of everyday decisions rather than occasional escalations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
IT Helpdesk
- Research & Development
- Ramat Gan, Israel
- Experienced
- Full time
- ID: P1256
Description
Who are we?
Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it’s not just about finding risk but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.
We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies, including Siemens, Airbus, Salesforce, Stellantis, Adidas, Wal-Mart, and Sanofi.
What are we looking for?
We are seeking an experienced IT Help Desk/System to join our team. The ideal candidate will have at least 3 years of experience providing IT support and troubleshooting technical issues across Windows OS, MacOS, and Okta. You will be responsible for diagnosing and resolving IT-related issues, ensuring smooth operation of our systems, and providing excellent technical support to end-users.
How will you make an impact?
- Provide first-line support to employees for hardware, software, and network-related issues.
- Diagnose and resolve technical problems related to Windows OS, MacOS, and Okta.
- Install, configure, and maintain computer systems and applications.
- Ensure security and data privacy compliance across all IT operations.
- Manage and support user accounts, access permissions, and authentication processes.
- Maintain IT documentation, including troubleshooting steps and solutions.
- Communicate effectively with team members and end-users to resolve issues efficiently.
- Stay updated with the latest IT security threats and best practices.
Requirements
What is needed to succeed?
- Minimum of 3 years of proven experience in an IT helpdesk role.
- Strong knowledge of Windows OS and MacOS – a must.
- Experience with Okta and identity management systems.
- Excellent diagnostic and problem-solving skills.
- Strong communication and interpersonal skills.
- Outstanding organizational and time-management abilities.
- In-depth understanding of diverse computer systems, networks, and security principles.
- Certification as an IT Technician (e.g., Microsoft Certified IT Professional) is an advantage.
- Knowledge of Windows Server is an advantage.
- Strong English communication skills (both written and verbal).
What we have to offer
Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year.
Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
