Why This Job is Featured on The SaaS Jobs
This Staff UX Researcher role stands out because it sits at the intersection of enterprise SaaS and frontier AI, in a domain where workflows are complex and stakes are high. The listing signals a product organization that is moving from proving capability to systematizing how research shapes roadmap decisions across multiple teams, which is a common inflection point for SaaS companies expanding beyond early adopter feedback into repeatable product strategy.
For a SaaS career, the value is in operating at portfolio scope rather than study-by-study delivery. The emphasis on mixed methods, pattern-finding across initiatives, and influencing without authority maps to the realities of modern SaaS development where insights must translate into prioritization, adoption, and long-term product coherence. Experience building shared conviction with product and design partners is also highly transferable across SaaS environments that rely on cross-functional alignment to ship and iterate.
This is best suited to a senior researcher who prefers ambiguous problem framing, cares about rigor and synthesis, and wants to be accountable for how research changes decisions. It will fit someone who enjoys coaching peers through critique and partnership, and who is comfortable acting as a strategic counterpart to PMs and designers rather than a downstream service function.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As a Staff User Researcher, you are a senior individual contributor who drives high-impact research across multiple teams or a major product area. You move beyond single studies to shape problem definition, influence roadmaps, and elevate research quality through strong craft and partnership.
Success looks like teams meaningfully change direction based on your insights and influencing roadmap, research quality improves in the teams you support, and you are trusted as a strategic partner, not just a service provide where Harvey builds shared conviction around user truths.
What You’ll Do
Lead Complex Research Programs
Own research strategy for a product area or cross-team initiative
Design and execute end-to-end qualitative, quantitative, and mixed-methods research
Identify patterns across studies and connect insights to product decisions
Shape Product Thinking
Partner closely with Product Managers and Designers to frame the right problems
Influence roadmaps by surfacing unmet user needs, risks, and opportunities
Push teams beyond validation toward deeper discovery
Raise the Bar on Craft
Produce clear, compelling synthesis and storytelling
Model strong research rigor, ethics, and judgment
Mentor mid-level and senior researchers through critique and collaboration
Operate as a Trusted Partner
Act as a go-to researcher for ambiguous or high-stakes problem spaces
Influence without authority across teams
Help partners develop stronger research instincts
What you have
8-10+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
Strong product judgment and business acumen
A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively
Compensation
$195,500 - $264,500 USD
#LI-JC1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
