Why This Job is Featured on The SaaS Jobs
Enablement roles sit at the connective tissue of SaaS go to market, translating product narrative into repeatable field execution. This position is notable because it combines two levers that materially influence a subscription business: structured learning for revenue teams and the internal moments that align a global GTM organization. In a company selling CX and IT service software at meaningful scale, that blend tends to surface how messaging, process, and tooling land across segments and regions.
From a SaaS career standpoint, the work builds durable operating skills that travel well across vendors and categories. Running kickoffs, onboarding programs, and quarterly training cycles forces rigor around measurement, feedback loops, and iteration, which are central to continuous improvement in SaaS revenue engines. The cross functional partnerships with product, marketing, and sales leadership also provide a practical view of how positioning, releases, and enablement assets connect to pipeline and retention outcomes.
This role fits professionals who prefer ownership of end to end delivery and are comfortable balancing strategy with logistics. It will suit someone who communicates clearly in writing and live settings, and who enjoys coordinating stakeholders across time zones. The hybrid setup and stated travel expectation align best with candidates who value in person facilitation as part of their enablement craft.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
We are looking for an energetic, creative, and highly organized professional to serve as our Manager - Enablement Delivery & Events. This role is dedicated to orchestrating high-impact internal events for the global GTM organization and delivering effective enablement programs that empower our Americas Field teams. The ideal candidate will have a strong track record in sales enablement and delivery, with the ability to think strategically while executing the logistics of global GTM events.
*Please note this role will require 25%-30% travel.*
This is a hybrid role that will be based in Boston, MA and requires an in-office presence three days per week (Tuesday - Thursday).
GTM Events & Communications
- Lead the strategic planning, content management, and onsite execution of annual GTM Kickoffs. Manage logistics, agendas, and speaker prep in partnership with internal stakeholders and external vendors.
- Plan and execute immersive quarterly in-person training events for new hires.
- Support stakeholders with planning and execution of mid-year and team events and training activities.
- Draft and deliver regular communications including newsletters, announcements, leadership updates and team-wide briefings.
- Monitor the effectiveness of communications and events using surveys, feedback, open rates and participation metrics.
Enablement Delivery & Training
- Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals.
- Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team.
- Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.
- Work closely with sales leadership to identify training needs and develop customized training plans for sales teams.
- Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.
- Assess the effectiveness of training programs and make recommendations for improvement.
Qualifications
- Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.
- 7+ years of combined experience in enablement and sales, preferably in a technology company
- Extremely strong delivery skills, both in-person and virtually
- Strong analytical and problem-solving skills
- A proactive and adaptable mindset with a commitment to continuous improvement.
- Excellent written and verbal communication skills, with a talent for storytelling and tone
- Proven ability to manage events across international, cross-functional teams
- Highly organized, proactive and comfortable working in a fast-paced, high-growth environment
- Strong collaboration skills, with experience partnering with senior leaders
- Familiar with tools such as Slack, Zoom, Google Workspace, and event planning platforms
Additional Information
This is a hybrid role that will be based in Boston, MA and requires an in-office presence three days per week (Tuesday - Thursday).
The expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.
Compensation Package
$134,000-$175,876 USD Base Salary + Bonus
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
