Why This Job is Featured on The SaaS Jobs
PagerDuty operates in the SaaS reliability and operations space, where product decisions are tightly coupled to real-world workflows like incident response and admin configuration. A product role focused on mobile and an app experience platform stands out in this category because it shapes how a broad set of users interact with an Operations Cloud, not just a single feature area. The remit signals platform product work aimed at consistency across web and mobile surfaces.
For a SaaS product career, this kind of platform scope builds durable skills in creating internal “product for product teams” capabilities, aligning multiple stakeholders, and translating UX standards into roadmap outcomes. The emphasis on accessibility, FedRAMP considerations, and internationalization reflects enterprise SaaS realities where compliance and global readiness materially affect adoption. Working across UX, engineering, and program management also mirrors how mature SaaS organizations ship cohesive experiences at scale.
This role is best suited to a product manager who enjoys influence-based leadership and cross-team prioritization, especially where success depends on enabling other teams rather than owning a standalone domain. It will fit someone comfortable balancing technical constraints with user experience goals, and who values iterative delivery informed by analytics and customer journeys across different personas.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking a Product Manager - Mobile & App Platform to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.
Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike.
In this role, you’ll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available.
Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.
Key Responsibilities
- Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
- Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
- Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
- Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
- Develop and deliver on an integrated roadmap serving our business priorities and product team needs
Basic Qualifications
- 2+ years of product management experience in SaaS, enterprise software, or developer tools
- Familiarity with web and mobile application design and technical implementation
- Technical depth and communication skills to collaborate effectively with senior engineers
- Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
- Proficiency with analytics tools and a track record of data-driven decision-making
- Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
- Strong customer empathy and a curiosity-driven approach to learning their needs
- Ability to lead through influence and drive outcomes across teams
- Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand
Preferred Qualifications
- Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
- Strong understanding of incident response and DevOps workflows
- Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)
The base salary range for this position is 140,000 - 235,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
