Why This Job is Featured on The SaaS Jobs
This role stands out in the SaaS landscape because it sits at the intersection of product complexity and user outcomes, a common reality in B2B platforms where workflows, permissions, and data-heavy screens shape adoption. With ownership over a key product area, the Senior Product Content Writer is positioned to influence how customers understand and successfully use functionality, not just how it looks. That kind of product-facing writing is increasingly central as SaaS products expand in scope and serve multiple personas.
From a SaaS career perspective, the work builds durable skills in translating product strategy into in-product language, aligning terminology across surfaces, and grounding content decisions in user research and usability findings. Partnering closely with product and engineering also develops the operating rhythm typical of mature SaaS teams, where iterative releases and design systems require consistency over time. Experience shaping UX patterns and guidelines tends to transfer well across SaaS categories because it reflects scalable product communication.
The role fits professionals who enjoy being a user advocate and who are comfortable moving between discovery, prototyping, and refinement. It will suit someone who prefers collaborative work with cross-functional partners and who takes a structured, analytical approach to content decisions in complex software environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We’re growing rapidly, and are seeking a highly motivated, experienced Sr. UX Designer to play a key role in crafting these experiences.
If you have a passion for creating innovative products and thrive on identifying and solving user needs, we want you!
You will:
- Drive the end-to-end user experiences of one of Gong’s key product areas according to user needs and business goals.
- Act as the user advocate, utilizing user-centered design principles to craft intelligent, cutting-edge, user-centered digital experiences.
- Facilitate product vision by researching, wireframing, sketching, prototyping, and creating mockups.
- Conduct usability studies to research how customers engage with our features.
- Work together with the product team and engineers to bring these experiences to life.
- Help develop, manage, and refine UX patterns and guidelines.
You have:
- 4+ years experience as a UX designer, preferably in complex B2B SaaS products.
- Proficiency in both rapid and high-fidelity prototyping tools, with an ability to deliver clear and easy-to-understand designs.
- A degree in a related field (HCI, Cognitive Psychology, Computer Science, Industrial Engineering, Interaction Design, etc).
- A highly analytical approach with strong attention to detail.
- A proven background in UX methodologies and applying user-centric design processes.
- A high level of verbal and written English.
- Excellent communication, presentation, and organizational skills.
- Proficiency with Figma and other design tools - an advantage.
- A portfolio of recent work.
You are:
- Passionate about developing exceptional UX that creates raving fans.
- A highly creative self-starter who can maintain a balance between the big picture and the details.
- A skilled problem solver who can research and understand complex problems and deliver elegantly simple solutions.
- A team player with great interpersonal skills.
