Why This Job is Featured on The SaaS Jobs
This Business Intelligence Lead role stands out in SaaS because it sits at the intersection of product analytics and customer experience for an enterprise-grade, AI-driven platform. Rather than focusing on static reporting, the remit centers on understanding conversational data, automation outcomes, and the operational signals that matter when software is deployed across large, complex customer environments.
For a SaaS career, the long-term value is in building a repeatable playbook for metrics, governance, and self-serve decisioning across teams. Experience translating chatbot logs, NLU signals, and voice-of-customer inputs into trusted dashboards is increasingly portable across modern SaaS categories, especially as generative features become embedded in analytics workflows. The emphasis on automation and narrative insight also aligns with how SaaS organizations are evolving BI from a service function into a product-like capability.
This position is best suited to a senior analytics leader who enjoys shaping standards as much as delivering analyses, and who can operate comfortably across product, engineering, and customer-facing stakeholders. It will fit someone motivated by ambiguous data problems, interested in AI-informed measurement, and oriented toward building systems that scale beyond individual requests.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are looking for a visionary leader to design, develop, and deliver strategic data-centric insights by leveraging next-generation analytics and BI technologies. This is not a traditional reporting role—we seek someone who is data-centric, insight-driven, and eager to drive meaningful impact through innovative, scalable solutions.
This role is perfect for someone who wants to enable innovation and growth, is passionate about data storytelling, and brings a future-forward mindset, particularly around AI-driven BI and conversational intelligence.
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Responsibilities
- Become an expert on internal and external data trends relevant to Netomi’s business and product ecosystem.
- Design and maintain BI dashboards and tools that enable teams to independently track and understand business metrics.
- Conduct deep-dive analysis into chatbot performance, user interactions, and conversational flows to identify key optimization opportunities.
- Collaborate with product, engineering, and customer success teams to translate conversational analytics into actionable insights.
- Integrate and analyze data from conversational platforms (e.g., chatbot logs, NLU/NLP systems) to improve intent accuracy, resolution rates, and customer satisfaction.
- Leverage Generative BI tools to create dynamic, automated reports and data narratives that respond to natural language queries.
- Partner with enterprise architects to ensure solutions align with broader data architecture and governance principles.
- Drive automation of recurring reporting tasks and streamline data workflows using scripting and scheduling tools.
- Monitor AI-driven systems for accuracy, bias, and explainability in outputs—ensuring business users trust the insights provided.
Requirements
- 7+ years of experience designing and developing BI and analytics solutions, including leadership responsibilities.
- Experience with generative BI platforms (e.g., ThoughtSpot, Tableau Pulse, Microsoft Copilot in Power BI) and natural language query systems.
- Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation.
- Hands-on experience with SQL, scripting languages (Python or R), and data visualization tools (Quicksight, PowerBI, Tableau, Qlik).
- Solid understanding of data modeling, ETL processes, and data architecture best practices.
- Ability to translate complex data into clear business recommendations using interactive dashboards and storytelling techniques.
- Strong stakeholder management and communication skills, with the ability to present insights to both technical and non-technical audiences.
- Experience leading small, agile teams and working cross-functionally in a fast-paced environment.
Nice to Have
- Familiarity with NLP/NLU systems and how they generate structured data from conversation logs.
- Experience with customer experience analytics, support automation, or virtual agent performance metrics.
- Background in AI explainability and building trust in AI-generated insights.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
