Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Senior Business Analyst contract roles are particularly relevant in SaaS companies building AI platforms for enterprise customer experience, where product capability is closely tied to measurable outcomes in support and service operations. Netomi’s focus on agentic automation and no code deployment signals a SaaS environment where data, workflow design, and stakeholder alignment directly influence how the platform performs in real customer journeys.
From a SaaS career perspective, this role sits at the intersection of product analytics, implementation, and value realization. Work such as defining KPIs, translating requirements into insights, and iterating on performance is foundational to recurring revenue businesses, where retention and expansion depend on demonstrating impact after go live. Experience partnering across product, engineering, and client teams also builds a transferable operating rhythm common in SaaS, especially for roles that connect delivery to product direction.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We’re looking for a Senior Business Analyst to bridge business needs and AI-driven solutions, helping optimize customer experience and drive measurable impact.
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Responsibilities
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Translate business requirements into clear, actionable product and data insights
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Analyze customer interaction data to identify trends, gaps, and opportunities
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Work closely with product, engineering, and client teams to deliver AI solutions
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Define KPIs, track performance, and drive continuous improvement
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Create dashboards, reports, and presentations for stakeholders
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Support client onboarding, use-case design, and solution optimization
Requirements
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5–8 years of experience in business analysis, consulting, or analytics roles
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Strong analytical skills with proficiency in SQL, Excel, and data visualization tools
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Experience working with customer experience, support, or conversational AI platforms is a plus
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Ability to translate complex data into simple insights and recommendations
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Strong stakeholder management and communication skills
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Fast-paced, problem-solving mindset
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
