Why This Job is Featured on The SaaS Jobs
Customer Success Coordinator roles sit at the intersection of product adoption, account operations, and renewals, which makes them a strong entry point into how SaaS companies retain and expand revenue. In this case, the work supports a platform used by large enterprises to run sustainability and procurement programs, adding a domain layer that is increasingly common in vertical and impact-oriented SaaS.
The scope signals practical exposure to the operating rhythm of Customer Success in a subscription model: supporting account managers, running enablement sessions, producing reports, and translating platform data into customer-facing narratives. That combination tends to build durable SaaS skills around stakeholder management, lifecycle execution, and cross-functional coordination with Product, Operations, and Support, rather than focusing only on ticket resolution.
This role is best suited to early-career professionals who prefer structured execution and clear follow-through, and who enjoy switching between analysis, documentation, and live customer interactions. It also fits candidates who are comfortable working across languages and time zones, and who want to develop a foundation in enterprise SaaS account operations while contributing to process standardisation work inside a Customer Success organisation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
We are looking for a Customer Success Coordinator to join our Americas team! In this position, we are looking for an associate who can support customers throughout the Americas.
Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a purpose-driven, digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.
Your primary responsibility is to provide both customer and non-customer facing, operational management of customers’ EcoVadis programs, in support of the Account Management team.
Your responsibilities will include (but will not be limited to):
Customer operational management:
- Collaborate with and support 2-3 Account Managers to ensure effective implementation of the EcoVadis solution to a joint portfolio of customers in the US, Canada, and/or LATAM
- Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
- Operational responsibilities examples include: Platform demonstrations, program reports, customer trainings, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or as Account Manager support
- Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact
- Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions)
- Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support
- Liaise between customer and other EcoVadis departments (CSR analysts, Operations, Product, Customer support) to solve customer challenges and find solutions within reasonable deadlines
- Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer
Technical & project management
- Lead and/or contribute to internal projects contributing to the formalization and standardization of CS processes with a positive impact on team efficiency and quality
- Lead and/or contribute to customer focused projects
Other:
Qualifications
- 0-2 years successful direct customer experience with large accounts acquired in a fast paced environment
- The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
- Fluency in English, Spanish and Portuguese language (both written and oral) is must
- Excellent excel and data analytical skills
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- Computer literate (MS office, Google Suite, Project management tools…)
- Knowledge of procurement systems or SaaS solutions is an asset but not mandatory
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Thrives in a fast paced, ever-changing environment
- Passionate about sustainability
Additional Information
- Start date: ASAP
- Location: Mexico City
- Hybrid model: 8 days per month
- Contract length: 1 Year
In return for your expertise, we offer:
- Work from home allowances (one-off IT and Home equipment)
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Annual performance bonus
- Remote work from abroad policy
- Internet and electricity bill allowance
- Health care and life insurance after specified seniority
- Hybrid work organization (from the office or from home)
- Additional day for community service when volunteering
- Career Growth Management
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.
Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).
Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.
