Why This Job is Featured on The SaaS Jobs
Within SaaS organizations, R&D operations is where product ambition meets delivery reality. This role sits inside a global R&D function and focuses on the mechanisms that keep engineering and product work coherent at scale, including planning cycles, prioritisation, leadership routines, and visibility into objectives and risks. For SaaS companies, these operating systems directly influence release predictability, roadmap integrity, and how effectively teams respond to changing customer and market signals.
For a SaaS career, the value is in learning how to translate strategy into repeatable execution across multiple teams and stakeholders. The remit touches decision support, operational metrics, and cross-functional alignment without relying on formal authority, all of which are durable skills in subscription software businesses. Experience building frameworks for transparency and follow-through also transfers well into program management, product operations, and broader business operations roles common in SaaS.
This position best suits someone who prefers structured problem solving, enjoys turning ambiguity into clear processes, and is comfortable partnering closely with senior technical leaders. It aligns with professionals who like influencing outcomes through systems, communication, and measurement, rather than owning a single functional deliverable. It is also a strong match for candidates motivated by organisational leverage inside engineering-led environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Bring structure to innovation at scale.
What if you could help some of the brightest minds in tech move faster, stay aligned, and focus on what matters most? As part of Coveo’s R&D organization, you’ll help shape how teams plan, collaborate, and execute across a growing global environment.
In this role, you’ll drive operational excellence across R&D by improving planning practices, enabling better decision-making, and leading initiatives that simplify how teams work together. You’ll become a key operational partner to leaders across the organization while helping teams stay focused, connected, and effective.
As our Operations Manager, R&D, you will:
Own and evolve core R&D operational processes, including planning cycles, prioritization practices, leadership rituals, and follow-ups.
Build frameworks that improve visibility into objectives, priorities, risks, and execution across the organization.
Lead operational improvement projects that create measurable impact across teams, such as onboarding, communication, or staffing prioritization initiatives.
Support leaders with budget planning and operational decision-making while improving organizational efficiency.
Develop communication channels, feedback loops, and operational best practices that strengthen alignment and collaboration across a global R&D organization.
Here is what will qualify you for the role:
5+yrs experience leading operational or strategic initiatives in a fast-paced technology environment.
Strong organizational and project management skills, with the ability to manage multiple priorities and stakeholders simultaneously.
Ability to influence and align cross-functional teams without direct authority.
Excellent communication skills, including the ability to simplify complex operational topics for different audiences.
What would make you stand out:
Experience supporting engineering, product, or R&D organizations with a B2B SaaS environment.
Strong analytical skills and experience working with operational metrics or dashboards.
Experience leading organizational change or process transformation initiatives.
Ability to bring structure and clarity to ambiguous or fast-evolving situations.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
