Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
People Operations roles take on distinct importance in SaaS companies building enterprise software, where headcount growth, compliance needs, and cross functional coordination tend to rise quickly. Netomi sits in the AI platform category serving large customers, which typically brings more structured stakeholder management and higher expectations around process reliability than earlier stage, self serve SaaS.
This position offers broad exposure to the operating system behind a SaaS business, spanning HRIS administration, lifecycle workflows, reporting, and coordination with Finance and Legal. That mix builds durable SaaS skills: maintaining clean system data that leaders can trust, designing repeatable onboarding and offboarding motions, and supporting audits and policy updates as the organization adds complexity. Experience across recruiting operations and people analytics also translates well across SaaS, where tooling and metrics driven decisions are common.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.
You will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.
We are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.
You will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.
This role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience.
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Responsibilities:
HR Operations & Employee Lifecycle
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Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions
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Maintain accurate employee records and ensure data integrity across HR systems
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Serve as a first point of contact for employee queries related to HR policies, benefits, and processes
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Support documentation, letters, and HR-related communications
Onboarding & Employee Experience
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Coordinate and deliver seamless onboarding experiences for new hires
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Partner with hiring managers and cross-functional teams to ensure successful employee integration
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Support employee engagement initiatives, events, and programs
HR Systems & Data Management
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Manage and maintain HRIS and other HR/People systems
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Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance
Compliance & Policies
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Ensure compliance with local labor laws and company policies
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Support audits, documentation, and regulatory requirements
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Assist in updating and maintaining employee handbook and relevant HR policies
Compensation, Benefits & Payroll Support
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Support administration of compensation and benefits programs
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Partner with Finance on payroll inputs, ad-hoc audits, and reporting
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Assist with benefits enrollment and employee queries
Recruiting Coordination
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Support recruiting operations including interview scheduling, candidate communication, and offer coordination
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Partner with Talent Acquisition to ensure a smooth candidate experience
People Programs & Initiatives
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Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation
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Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration
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Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality
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Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)
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Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives
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Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications
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Respond to employee inquiries and provide a high level of service and support
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Help schedule candidate interviews for the North America team to support our hiring needs
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Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)
Requirements:
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Strong understanding of HR processes and employment practices
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Proactive, problem-solving mindset with a bias toward action
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3-5+ years of experience in HR, People Ops, or a related field
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Strong organizational skills and keen attention to detail
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Ability to handle sensitive information with discretion
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Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.)
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Strong communication and interpersonal skills
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Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key
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Familiarity with modern recruiting tools and ATS platforms
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Experience supporting global or distributed teams
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Exposure to compliance across multiple jurisdictions
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Interest in People analytics, systems, and process improvement
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Strong ownership mindset and ability to manage multiple priorities
Why Netomi:
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Opportunity to play a key role in shaping employee experience at a fast-growing AI company
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Work closely with leadership and cross-functional teams
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High-impact role with room to grow and expand responsibilities
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Collaborative, fast-paced, and people-first culture
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Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
