Why This Job is Featured on The SaaS Jobs
This Product Owner position is notable in SaaS because it focuses on a part of the lifecycle many subscription businesses underinvest in: offboarding. Whether driven by churn, compliance, or account closure, the exit journey touches data retention, permissions, billing states, and customer communications, making it a high-leverage surface for reducing risk and protecting experience across a digital product.
For a SaaS career, work like this builds durable product judgment around end-to-end workflows rather than isolated features. It strengthens skills in backlog economics, sequencing work across engineering and operations, and translating policy or regulatory constraints into shippable requirements. The emphasis on mapping front and back-end journeys also develops a systems view that carries across onboarding, upgrades, and other lifecycle moments common to subscription products.
This role suits product practitioners who prefer structured problem spaces with clear operational consequences, and who enjoy coordinating across multiple stakeholder groups to land decisions. It will fit someone comfortable balancing customer impact with internal constraints, and who wants to deepen craft in agile delivery, requirements clarity, and lifecycle thinking within a SaaS-like environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
We are looking for an experienced and customer-focused Offboarding Product Owner to lead the design, development, and delivery of product initiatives that support the customer offboarding journey. In this role, you will work closely with cross-functional teams to define product requirements, prioritize features, and ensure solutions are delivered on time, within scope, and aligned with business and customer needs.
This is an exciting opportunity for someone with strong product management experience, a solid understanding of customer experience, and the ability to translate strategic goals into impactful product solutions.
You will be responsible for the following:
Owning product design and delivery activities for the assigned product under Customer Offboarding
Planning, organizing, executing, and monitoring product builds from initiation through completion
Assessing business value and developing product cases, while prioritizing stories, epics, and themes based on strategy and impact
Collaborating with cross-functional teams to ensure regulatory, commercial, and operational requirements are reflected in product builds
Preparing user stories and partnering with relevant teams to clearly define business and technical requirements
Working closely with Squad, Tribe, Product, and Engineering stakeholders to ensure product builds are delivered on spec and on time
Managing the product backlog, including defects, enhancements, and feature requests, through closure
Co-driving agile ceremonies and delivery discussions with the Scrum Master and squad members to enable efficient product development
Mapping customer front-end and back-end journeys to support product analysis and solution design
Partnering with Product Operationalization teams to establish processes, handling frameworks, and product briefs needed for launch.
We are looking for:
Proven experience in Product Management
Strong understanding of customer journey, product design, and user experience principles
Experience in project management and cross-functional stakeholder management
Knowledge of systems, business processes, rules, and regulatory requirements
Familiarity with Agile ways of working and product development practices
Strong analytical, planning, and prioritization skills
Excellent communication and collaboration skills
Ability to work in a fast-paced environment and manage multiple priorities effectively
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
